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Tenant Liaison Support Worker

2 weeks ago

Red Deer, Canada Red Deer Housing Authority Full time

**Position: Tenant Liaison Support Worker**

**Term: Full-time**

**Position Summary**

If nothing feels better than making a difference in the lives of individuals and families by assisting them to obtain or maintain housing, then this is the opportunity for you. Reporting directly to the Manager of the Housing Portfolio and Customer Experience, and working in a team environment, the Tenant Liaison collaborates with households requiring eviction prevention support to maintain housing through assessment, referral, mediation coordination of services, education, and community engagement activities to maintain housing. The Eviction Prevention Program (EPP) is a comprehensive, supportive tenancy management program designed to maintain tenancy for individuals and families in community housing and rent subsidy clients to maximize the likelihood of positive housing and other non-shelter outcomes.

**The Organization**

Established in 1971, the Red Deer Housing Authority is a Housing Management Body formed pursuant to a _Provincial Ministerial Order_ under the _Alberta Housing Act_. Red Deer Housing Authority provides affordable housing through Community Housing and Rent Supplements to over 1200 households in Red Deer and the surrounding area. Red Deer Housing Authority’s vision is to have communities with housing for all. Our mission is to provide housing solutions that address diverse community needs.

**Duties and Responsibilities**

**Engaging Residents**:
1. Work from an eviction prevention model and collaborate with housing portfolio and customer experience team to identify and address barriers and support residents to maintain housing stability (e.g., mediation, hoarding management, pest management, mental health, food insecurity, neighbor concerns, completion of forms, budget planning).

2. Educate new tenants during lease signing to ensure they understand and comply with the Residential Tenancies Act and their Lease Agreement.

3. Participate in move-ins with the Housing Portfolio and Customer Experience Team to build rapport with the tenants with follow-up visits to address any issues that may create the risk of eviction from their housing.

4. Conduct needs assessments for individuals and RDHA properties to support individual and community wellbeing.

**Direct Case Management and Tenant Support**:
5. Create client-centered, individualized action plans with clear steps to intervene to prevent eviction, including home visits and direct outreach to tenants.

6. Work from an eviction prevention model to support tenants in maintaining housing through regular follow-up, case conference meetings, and liaising pertinent support to tenants.

7. Provide education on landlord and tenant rights, coordinate mediation services and provide referrals to legal services and financial resources.

8. Provide information, referrals, and advocacy in the following areas: mental health, addiction and substance use disorders.

9. Maintain accurate and comprehensive data and client case notes within the Yardi Voyager system.

10. Act as a service broker, a mediator, and a link with other agencies to support tenants keeping their housing.

**Community Partnerships and Collaborations**:
11. Develop Community-Building programs to engage residents, encourage social interaction and inclusivity, and support the empowerment and self-sufficiency of tenants in maintaining their housing.

12. Coordinate the Tenant Advisory Committee meeting to help shape RDHA’s Tenant Engagement Strategy and create solutions that support tenants' well-being.

13. Facilitate the annual tenant meetings as a regular touchpoint between the tenants, RDHA staff, and the board of directors, where concerns and perspectives regarding the operation and management of the housing accommodation can be discussed.

14. Develop and maintain positive and productive working relationships with community partners and organizations, including neighborhood associations, to enhance tenants' inclusiveness and sense of belonging.

15. Performs other related duties as required.

**Position Objectives**

A. Maintain familiarity with assigned properties and residents.

B. Support resident awareness of and access to programs and resources appropriate to their situation and needs.

C. Respond to emerging tenancy issues and crises to reduce impacts on individuals and families and to help them remain housed.

D. Systems navigation and assistance to help residents understand and navigate complex resource systems by providing current information and referrals for programs and services that meet resident needs.

E. Support and promote opportunities for residents to connect to each other and to community.

F. Resource and system navigation to support residents in emerging issues and housing stability.

G. Facilitate mediation to aid in the resolution of interpersonal conflicts between residents.

**Pre-employment Requirements**
- A security clearance and Criminal Record Check will be con