Registration Assistant

**Registration Assistant**

**Employer**: The British Columbia College of Social Workers (BCCSW)

**Position Title**: Registration Assistant

**Position**: Full-Time
- Qualified applicants from equity seeking groups are strongly encouraged to apply. _

As a regulatory body for social workers in British Columbia, BCCSW acts within its statutory authority to develop and administer policies, procedures and practices that reflect the mandate of the College, which is to serve and protect the public by superintending the practice of social work in British Columbia. Founded in 2008, BCCSW is governed by a 12-member Board comprised of four public members and eight elected members from over 6,200 province-wide registered social workers.

**General Overview**:
Reporting to the Manager, Registration, this permanent full-time position is based out of BCCSW’s offices located at Vancouver and requires in-office presence from Monday to Friday. The Registration Assistant is primarily responsible for providing administrative support for registration related activities and front office responsibilities of the BCCSW. This includes carrying out day-to-day administrative tasks, assisting other staff members in the Registration Department, responding to inquiries from prospective and existing registrants and other administrative tasks as assigned.

**Primary Job Duties and Activities**:

- Provides administrative support to the College’s registration process
- Performs general reception duties and provides accurate information to various stakeholders, including prospective and existing registrants
- Receives and distributes mail as directed
- Scans incoming documents and saves them in the electronic filing system accordingly
- Coordinates printing and mailing, including, but not limited to, preparing and sending out registration packages to new registrants in a timely manner
- Assist in the administration of the annual registration renewal of registrant licensure and during submission timelines for continuing professional development by registrants
- Assists registrants with troubleshooting the registrant portal on the website
- Coordinates BCCSW’s social media presence, providing information to target audiences (existing and prospective registrants, public and other stakeholders) onregistration-related topics such as registration process, renewals, and the Continuing Professional Development (CPD) program
- Provides administrative support to other staff members in the Registration Department
- Provides organizational support to BCCSW as needed
- Any other duties that may be assigned

**BCCSW Indigenous Relations Behavioural Competencies**:

- BCCSW staff are supported to learn and demonstrate the following Indigenous Relations Behavioural Competencies commensurate with their experience and role at the College. _
- Understanding one's thoughts, feelings, values and background through _self-discovery and awareness_ including how one’s thoughts, feelings, values and background impact the success of their interactions and relationships with Indigenous peoples.
- Increasing one’s ability to build and maintain respectful and effective relationships with Indigenous peoples through _sustained learning and development_ including direct exposure to cultural and community ways and being willing to learn how diverse ways of thinking and acting can ensure the success of the College.
- The ability to work respectfully, knowledgeably, and effectively with Indigenous peoples through _cultural agility_ including creating a sense of safety and by transforming feelings of nervousness or anxiety into curiosity and appreciation.
- Championing the achievement of intended, real change that meets the enduring vision of Indigenous self-determination in British Columbia through _change leadership_ including learning from elders and leaders, routinely energizing the change process, and removing barriers to change.

**Education and Work Experience**:

- Post secondary education and previous experience working in an office-based environment, providing administrative support relevant to the duties of this position. Appropriate combination of training and experience will be considered.
- Proficient with Microsoft Office products, Adobe Acrobat, database management systems and social media platforms
- Demonstrated ability to handle confidential information with discretion
- Understanding of professional regulatory functions is an asset

**Personal Characteristics**:

- Detail oriented with strong organizational skills
- Strong verbal and written communication skills
- Client-focused personality with the ability to solve problems for clients within legal boundaries
- Ability to manage multiple tasks in a timely manner
- Reliable, accurate and able to handle a busy workload
- Team player who can also work independently and take initiatives

**Working Relationships and Contacts**:

- BCCSW prospective and existing registrants
- External stakeholders
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