Service Appointment Co-ordinator

3 days ago

Brantford, Canada Brantford Kia Full time

**What are the day-to-day responsibilities?**
- Ask the customer qualifying questions to uncover needs and use XTIME to booke appointments
- Verify the day’s appointments are recall free
- Ensures that service consultants receive messages promptly
- Provide reporting to dealership management
- Collect retail charges from the customer in cash, check or authorized charge account
- Properly process and document charge purchases according to the policies established by the Controller
- File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

**What are the requirements for this job?**
- High School Diploma or Equivalent
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- 6-12 months previous dealership work experience (preferred)
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Previous industry experience (preferred)

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