Operations and Administrative Assistant

**Operations Lead (1.5 Year Contract)**
**Location**: Ottawa, ON (Hybrid - In Office 3 Days/Week)
**Type**: Full-Time, 18-Month Contract with Possibility of Permanent Role within MDRN

**Company Overview**:MDRN Creative Group is an experiential marketing company specializing in immersive photo and video activations for large-scale brand events as well as Weddings. We help PR agencies, internal marketing teams and Wedding Planners transform events into unforgettable moments.

**The Role: Operations Lead**: We’re hiring an Operations Lead for a 1.5-year contract based in Ottawa, ON, with in-office collaboration required 3 days per week. This role reports directly to the CEO and will lead department heads across HR, Activations and Design.

Your mission? To bring operational excellence to every corner of the business from the first internal kickoff to the final event report and to ensure the company is running as efficiently behind the scenes as it shines on the event floor.

If you’re an operations leader who can handle the details and the big picture (and loves a good checklist), we want to hear from you.

**What You'll Be Responsible For**

**Leadership & Execution**
- Lead and coach team leads across HR, Activations and Design.
- Conduct regular 1:1s to guide team development, resolve challenges, and align on company priorities and consistency
- Help manage hiring and play a key role in onboarding and overseeing the training set out for new team members
- Ensure all SOPs are up-to-date, followed, and optimized for growth

**Workflow Design & Optimization**
- Review and improve internal workflows using project management tools like ClickUp
- Monitor event timelines and continued communication
- Identify recurring problems and implement solutions

**Cross-Team Alignment**
- Facilitate bi weekly team lead meetings to set priorities and eliminate roadblocks within respective departments
- Own the operational run-of-show from sales handoff through post-event wrap-up

**Reporting & Performance Tracking**
- Track KPIs across departments
- Maintain a birds-eye view on operational health and team bandwidth

**PBM Operations Tasks**
- Assist the Creative Director in various Photo Booth Mastery (programs and coaching for other Photobooth Owners) administrative tasks

**What You Bring to the Table**
- 7+ years of experience in operations or program management within creative services, events, marketing, or production
- Strong leadership skills and experience managing department heads and cross-functional teams
- Exceptional problem-solver with a love for systems, structure, and clarity
- Calm and confident communicator who thrives in a fast-paced, high-standards environment

Bonus:

- Familiarity with experiential marketing, photo/video activations, or agency workflows
- Experience with workflow platforms like ClickUp

**Position Details**
- Contract: 18 months (with potential to extend to a permanent role with MDRN)
- Location: Ottawa-based (in-office 3 days/week)
- Start Date: ASAP

**What We Offer**
- Competitive contract salary
- Hybrid work model
- Creative, entrepreneurial team culture with real impact
- Exposure to A-list clients, experiential tech, and fast-growing markets

**How to Apply**:Submit your resume and a short cover letter telling us why you’re the right fit for MDRN and this role. Bonus points if you include a system you created or time you improved team operations

Pay: $56,000.00-$60,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Event Coordination: 1 year (required)
- Management: 2 years (required)

Work Location: Hybrid remote in Stittsville, ON K2S 1E7