Hotel Front Desk Clerk

2 weeks ago

Whistler, Canada MountainView Accommodation Full time

**JOB REQUIREMENTS**:
**Education**:

- Secondary (high) school graduation certificate
- or equivalent experience

**Experience**:

- 1 year to less than 2 years

**Other Languages**:

- Spanish; Castilian

**Business Equipment and Computer Applications**:

- Word processing software
- Spreadsheet
- Opera
- Internet
- Central reservation system (CRS)

**Work Setting**:

- Hospitality industry
- Hotel, motel, resort

**Specific Skills**:

- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Provide customer service
- Assist clients/guests with special needs

**Transportation/Travel Information**:

- Valid driver's licence
- Travel expenses not paid by employer
- Public transportation is available

**Work Conditions and Physical Capabilities**:

- Work under pressure
- Attention to detail

**Work Location Information**:

- Staff accommodation available
- Willing to relocate
- Relocation costs not covered by employer

**Personal Suitability**:

- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized

**Health benefits**:

- Health care plan
- Dental plan

**Financial benefits**:

- Bonus

**Other benefits**:

- Team building opportunities

**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Are you available for the advertised start date?

**Student status**:

- Full time enrollment

**HOW TO APPLY**:

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