Front Desk Agent

7 days ago

Whistler, Canada Crystal Lodge Full time

The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team ready for winter 2024/25
Start dates for these positions will be in October 2024.

As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver on individual awesome Whistler experiences for every guest and our Agents truly know how to share the stoke of our beautiful town and what it has to offer

Whilst each guest interaction is different, there are core duties that the role of Front Desk Agent will complete as part of their daily activities and these include, but not limited to, the following:

- Welcome guests to the hotel and provide a seamless check-in service that confirms the details of their stay, manages their expectations and provides a concierge service when required.
- Preparation of arrival paperwork and allocation of rooms to meet any special requests.
- Listen, handle and respond to guest concerns in a professional and effective manner, providing resolutions where possible, or escalating to a member of management.
- Handle, arrange and store guest luggage when required.
- Make new guest reservations over the phone and provide hotel specifications to ensure the appropriate room type is booked.
- Complete check-out duties in a timely manner which include completing and posting applicable charges, confirming payment methods and handling any concerns raised that encourages guests to return.
- Assist with valet parking, bike/ ski valet during peak seasons to support the wider team and enhance overall guest experience. A full, valid BC drivers licence is essential.

Please note that this list is not exhaustive, and you will be required to complete additional duties that ensure the Front Desk team, and wider business are successful in operations.

As our Front Desk provides 7-day coverage, you will be required to work a mixture of early, day and late shifts.

Benefits Include:

- Staff discounts at Beacon Pub & Eatery, and Table Nineteen at Nicklaus North
- Extended health benefits
- Annual complimentary stays within the hotel
- Participation in both our summer and winter programs (spirit pass program and summer bonus)
- Monthly birthday and anniversary celebrations
- Golf discounts at GolfBC courses
- Length of service awards and celebrations
- Development and training opportunities to enhance your hospitality career
- Staff events year round

If this sounds like the role for you, we would love to hear from you

Please note, presently we do not have any staff housing available. This position would be suitable for someone who already has established housing in Whistler.

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