Front Desk Manager

2 days ago

Whistler, Canada Gibbons Whistler Full time

**Who We Are**

At Gibbons Whistler, we’re all about **Making People Happy**. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our **core values**: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

**The Opportunity**

Join Gibbons Whistler as a Front Desk Manager at the Adara Hotel and become the face of hospitality in the heart of Canada’s top mountain resort. This leadership role is all about creating seamless guest experience from pre-arrival to post-departure, whilst coaching, supporting, and inspiring a front desk team to deliver 5-star service every single day.

You’ll be at the center of operations, building strong guest relationships, managing revenue opportunities, and ensuring every experience reflects The Gibbons Way.

**Wage and Benefits of the job**
- ** $60,000 - $70,000 salary waged** based on experience and qualifications plus tips
- ** 50% off food & beverage** at all Gibbons venues
- ** Adventure perks**: 20% off The Adventure Group for you and your friends & family
- ** Accommodation discounts**: 20% off at The Adara Hotel and Gibbons Life Condos
- ** Wellness perks**: 20% off at The Spa at Whistler and a wellness benefit.
- ** Exclusive partner discounts** at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Growth opportunities in Whistler’s most dynamic hospitality group - we’re passionate about promoting from within and supporting your career journey.
- Immersive work environment steps from the mountains - we take our core purpose of “Have Fun” very seriously.

**What you bring to the table**:

- Proven leadership in hospitality, ideally 2+ years in a Front Desk, Guest Services, or Hotel Management role
- Strong organizational and communication skills with a passion for leading people
- A natural ability to create memorable guest experiences from arrival through departure
- Solid financial and scheduling acumen, with the ability to manage budgets and labor targets
- Relationship-building skills to connect with community partners, universities, corporate groups, and wedding planners
- Flexibility to work evenings, weekends, and holidays
- A guest-first mindset and the drive to grow with Gibbons Whistler

**Your days will look like**:

- Lead, schedule, and support a high-performing Front Desk team
- Deliver 5-star guest service from pre-arrival to post-stay follow-ups
- Own the guest journey—warm welcomes, seamless stays, and memorable farewells
- Execute atmosphere and service checklists with excellence
- Recognize, coach, and develop team members through regular one-on-ones
- Manage labor targets, budgets, and schedules to hit performance goals
- Collaborate with Pricing and Offerings Managers to maximize revenue opportunities
- Build strong community and partner relationships to grow business visibility

**Lead the Guest Experience in Whistler**
- At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy_

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