Manager, Hotel Front Office

6 days ago


Whistler, Canada The Listel Hotel Whistler Full time

Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Business administration and management, general
- Hospitality administration/management, other
**Work setting**:

- Hotel, motel, resort
- Hospitality industry
**Tasks**:

- Develop and implement policies and procedures for daily operations
- Supervise staff
- Conduct training sessions
- Perform front desk duties
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Take, cancel and change room reservations
- Resolve work related problems
- Respond to complaints of guests
- Leading/instructing groups
- Maintain work areas
- Communicate with other workers to co-ordinate the preparation and completion of work assignments
**Supervision**:

- Staff in various areas of responsibility
**Computer and technology knowledge**:

- MS Word
- MS Excel
- MS Outlook
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
**Weight handling**:

- Up to 45 kg (100 lbs)
**Personal suitability**:

- Excellent oral communication
- Excellent written communication
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:

- Other benefits
- Registered Retirement Savings Plan (RRSP)
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week


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