Front Desk

4 weeks ago

Whistler, Canada Pan Pacific Whistler Full time

Job Requirements Position Summary Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservation calls. Languages English Experience Hotel & Accommodations Guest Services Staff: 1 year (preferred) Customer service: 1 year (preferred) Salary $20.31 per hour for up to 40 hours per week Start As soon as possible Key Responsibilities Provide pre-arrival services including communications, reservations and Guest Service bookings and Information. Provide arrival experience services, including greeting, luggage and ski storage, check-in, portering, shuttle service, car valet and concierge duties. Provide in-house services, including cashiering and foreign exchange, bell and concierge services. Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed. Provide accurate and timely information about events and services available to guests. Promote food and beverage and retail partners. Provide directions to locations within and outside of the hotel. Maintain an organized system of current written information about all local events and services offered by approved suppliers and service providers. Perform other duties as assigned by the Front Office Manager or Duty Managers. Qualifications A minimum of 2 years of experience in the hospitality/ customer service industry Previous hotel front desk, administrative or reception experience is preferred Organized, detail oriented and able to multi-task Impeccable grooming standards Quick to smile and engage in conversation Excellent command of English, a second language is an asset Knowledge of Whistler, the surrounding areas and of local tourist products Good knowledge of computers and previous Property Management System experience an asset Valid BC Driver’s License an asset Experience with general office equipment Experience managing a cash float, credit cards and a variety of currencies. Excellent problem-solving skills. #J-18808-Ljbffr

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