Front Desk Supervisor

1 week ago

Whistler, Canada Gibbons Whistler Full time

ADARA HOTEL

Your Modern Boutique Experience in Whistler Village

Are you passionate about hospitality and providing exceptional guest experiences? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Our boutique hotel in Whistler is seeking a skilled and enthusiastic Front Desk Supervisor to lead our front office team and ensure the smooth operation of our hotel.

Right in the heart of Whistler Village and steps away from the lifts, world-class dining and shopping, we are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian-inspired design and interiors.

**About the Role & Perks**:

- Full-time, year-round
- Schedule ranges from 3 to 5 days per week depending on position.
- Competitive hourly wage
- 50% off food and beverages at Gibbons venues
- 75% off the TAG, plus discounts for your friends
- Discounts at local retailers, gyms, even phone contracts
- Delivers exceptional guest services with some previous experience in a similar position preferred but not necessary.
- Friendly, personable and professional with excellent communication skills.
- Pays careful attention to detail and demonstrates common sense.
- Strong Interpersonal and problem-solving abilities.
- Maintains a high standard of quality service and hospitality.
- Excellent time management skills; works well under pressure in a fast-paced environment.
- Proficient in Microsoft Office software (including Word, Outlook, Excel)
- Experience with front desk POS systems.
- Ability to work well within a team environment.
- Second language an asset.
- Must have valid drivers license.

**Responsibilities include**:

- Oversee the check-in and check-out processes, ensuring efficiency and accuracy.
- Train, mentor, and motivate the front desk team, fostering a positive work environment.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Assist with room reservations, ensuring accuracy and maximizing occupancy.
- Maintain knowledge of hotel facilities, local attractions, and upcoming events to provide guests with relevant information.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Assist with managing inventory and supplies, ensuring they are well-stocked and organized.
- Perform administrative duties such as scheduling, payroll, and preparing reports.

  • Front Desk Supervisor

    2 days ago

    Whistler, British Columbia, Canada Whistler Village Inn + Suites Full time

    The Front Desk Supervisor plays a key leadership role in ensuring an exceptional guest experience from arrival to departure. This position supports the Assistant General Manager with front office operations, including scheduling, staff training, and overseeing day-to-day performance of the front desk team. The Front Desk Supervisor ensures smooth...

  • Front Desk Supervisor

    2 weeks ago

    Whistler, Canada Gibbons Whistler Full time

    **About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to...

  • Front Desk Supervisor

    2 weeks ago

    Whistler, British Columbia, VN B, Canada Whistler Village Inn + Suites Full time

    The Front Desk Supervisor plays a key leadership role in ensuring an exceptional guest experience from arrival to departure. This position supports the Assistant General Manager with front office operations, including scheduling, staff training, and overseeing day-to-day performance of the front desk team. The Front Desk Supervisor ensures smooth...

  • Front Desk Agent

    7 hours ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team! As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver on...

  • Front Desk Agent

    4 days ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team ready for winter 2024/25! Start dates for these positions will be in October 2024. As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make...

  • Front Office Supervisor

    4 days ago

    Whistler, Canada Nita Lake Lodge Full time

    _Nita Lake Lodge opened in January 2008 and is a true mountain retreat. We strive to achieve our mission of 'delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort experience...

  • Overnight Front Desk

    8 hours ago

    Whistler, British Columbia, Canada Avesta Full time

    Job Overview:We are looking for an overnight Front Desk & Security Representative to join our small team. Prior experience is helpful, but not essential. A positive friendly attitude working in a fast-paced environment and the ability to be able to multi-task is required. Must be able to work alone, with a flexible schedule which includes the overnight hours...

  • Front Desk Agent

    9 hours ago

    Whistler, Canada Blackcomb Springs Suites Full time

    **Overview** **Duties** - Greet guests promptly and courteously upon arrival and departure - Manage multi-line phone systems to handle reservations, inquiries, and guest requests - Check guests in and out efficiently using hotel management software - Provide accurate information about hotel amenities, local attractions, and services - Handle guest...

  • Night Front Desk

    2 days ago

    Whistler, Canada Avesta Full time

    Job Overview: We are looking for an over night Front Desk Representative to join our small team. Prior experience is helpful, but not essential. A positive friendly attitude working in a fast-paced environment and the ability to be able to multi-task is required. Must be able to work alone, with a flexible schedule which includes the overnight hours and...

  • Front Desk Agent

    1 week ago

    Whistler, Canada Adara Hotel Full time

    **Overview** **Duties** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle reservations and provide information about hotel services and amenities. - Answer phone calls promptly, addressing inquiries or directing calls as necessary. - Provide top notch customer experience. - Perform...