Service Coordinator

1 week ago

Gloucester, Canada Lar-Mex Inc Full time

**Duties and Responsibilities**:

- Answer incoming calls by responding to the caller’s inquiries or redirecting the calls as appropriate in a positive & professional manner
- Act as a liaison between the Customers and Service Plumbers
- Review customer details, history and requirements of each service call to generate the work order and assign as required
- With the assistance from the Service Plumbers and/or Construction Supervisor, schedule all service calls according to priority and dispatch to the Service Plumber
- Review all outstanding or incomplete work orders to address requests as efficiently as possible
- Follow-up daily with the Service Plumber on all work orders assigned to them, documenting all changes to the work order & inform all parties as required
- Prepare & follow-up on all quotes and/or proposals for the Customer
- Thoroughly review details of the work order when closing, reassigning or invoicing to ensure all information is filed and accurate
- Monitor 3rd Party Portals for new service calls/work orders or update and upload invoices as required
- Prepare invoices for completed work orders, ensure all of the information appearing on the invoice is accurate & complete. Identifying errors or discrepancies and resolve before processing
- Collect information and follow-ups as required on outstanding work orders that haven’t been invoiced (ex. Missing a Purchase Order, Info from AP, Reports, etc)
- Assist the manager with disputed invoices or revising invoices
- Assist with processing credit card payments
- Ensure strict confidentiality and privacy of financial records as they relate to the organization and its partners
- Maintain document control for filing and recording systems
- Assist the Manager with reporting, whether daily, monthly or quarterly for KPI’s
- Prepare and distribute required paperwork from the clients, some examples:

- Work Permits
- Site Specific Safety Plans
- Forms
- Perform all other duties as assigned

**Qualifications**:

- 2-3 years previous Dispatch experience is an asset but not required.
- Ability to work with patience and courtesy.
- Bilingualism is required (French).
- Must have the ability to communicate effectively, both verbal and in writing.
- Must have strong organization and time management skills.
- Geographical knowledge of service area or map reading skills is an asset but not required.
- Must have the ability to enter information into multiple screens while listening to information from Technicians.
- Must have the ability to effectively interact and communicate with management, team members, and customers.
- Must have the ability to perform in a fast paced and ever-changing work environment while adapting to changing priorities and work demands.
- Must have the ability to anticipate work needs and follow through on a given task with mínimal direction.
- Knowledge of industry is an asset but not required.

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