Night Auditor

5 days ago


Victoria, Canada Chateau Victoria Full time

The Chateau Victoria Hotel & Suites is looking for a responsible and reliable Night Auditor with a guest service background. The Hotel Night Auditor is a key individual during the overnight shift, performing some desk agent responsibilities, accounting responsibilities, security and building safety responsibilities while acting as an ambassador for the property.

This position will have a minimum of two shifts per week, on Friday and Saturday evenings, from 11:15pm until 7:15am, plus occasional pick up for coverage over holidays and sick call may be required.

**Main duties & responsibilities**:

- Provide customer service and handle administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage.
- Assist with necessary day to day operations of the Front Office.
- Work closely with the accounting department.
- Daily accounting data entry and reconciliations.
- Answer inquiries regarding hotel services and registration, provide information about services available in the community and respond to guest complaints.
- Follow established procedures and policies when completing tasks.
- Handle cash, credit and debit card transactions.
- Other duties as required.

**Qualifications**:

- 2 or more year’s previous hotel experience and/or customer service experience preferred.
- Must be able to work overnight shifts.
- Accounting, cash handling, and shift balancing experience an asset.
- Knowledge of reservation operating systems is an asset.
- Proven organization, communication and multi-tasking skills required.
- Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy..
- Experience with conflict resolution an asset.
- Knowledge of Opera PMS is an asset.

**Why join our team?**
- A supportive and collaborative team who embrace our core values.
- Extended benefits including a union pension plan (based upon an average of the number of hours worked)
- Dining and dry-cleaning discounts along with a purchasing program - pay what we pay.
- Employee, Friends and Family rates to stay.
- Employee events - Employee appreciation event PLUS a winter event.
- Discounted rates for parking, using the bus
- Secured bike storage.
- Educational reimbursement program and an employee referral program
- Work Milestone and birthday recognition.


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