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Front Desk Advisor

2 weeks ago

Cambridge, Canada Midas CAMBRIDGE 9393 Full time

**Benefits**:

- Free food & snacks
- Free uniforms
- Training & development

**Job Title**: Front Desk Advisor
**Location**: Midas Cambridge

**Job Type**: Full-Time/Part-Time
**Job Summary**:
We are seeking a friendly and organized Front Desk Advisor to join our team. In this role, you will be the first point of contact for our customers, providing excellent customer service and managing the front desk operations of our auto repair and service shop. Your primary responsibilities include greeting customers, scheduling appointments, processing payments, and ensuring customer satisfaction.
**Key Responsibilities**:

- **Customer Service**: Greet customers warmly and assist them with their inquiries. Provide information about our services, prices, and estimated timelines.
- **Appointment Scheduling**: Schedule and manage appointments for vehicle repairs and maintenance. Coordinate with the service team to ensure timely and efficient service delivery.
- **Communication**: Keep customers informed about the status of their vehicles, including any delays or additional repairs needed. Relay customer concerns and requests to the service team.
- **Billing and Payments**: Prepare invoices, process payments, and manage cash/credit transactions accurately. Ensure all billing information is correct and provide customers with detailed receipts.
- **Record Keeping**: Maintain accurate records of all customer interactions, vehicle repairs, and payments. Update customer profiles and service histories in the system.
- **Problem Solving**: Address customer complaints or issues promptly and professionally. Escalate complex problems to management when necessary.
- **Shop Organization**: Ensure the front desk area is clean, organized, and stocked with necessary supplies. Manage incoming calls and direct them to the appropriate department.
- **Sales Support**: Promote additional services, products, and special offers to customers, enhancing their experience and boosting sales.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in customer service or administrative roles, preferably in an automotive environment.
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and software for scheduling and billing.
- Ability to multitask and handle a fast-paced environment.
- Basic knowledge of automotive services and terminology is a plus.
- Friendly, professional demeanor with a customer-first attitude.
- Great if you have your own vehicle.

**Why Join Us?**
- Friendly and supportive team environment.
- Opportunities for growth and development in the automotive industry.