Front Desk Receptionist

4 days ago


Cambridge, Canada Wispers Day Spa Full time

**Job Summary**

Our team is growing Wispers Day Spa, a luxury destination for beauty and wellness, is looking for a friendly, organized, and professional **Front Desk Receptionist** to be the first point of contact for our valued guests. If you excel at multitasking, delivering exceptional customer service, and thrive in a fast-paced, upscale environment, we’d love to have you join our team

As the Front Desk Receptionist, you will play a vital role in ensuring smooth daily operations and creating a welcoming atmosphere for our guests. You’ll manage appointments, provide information about our services, and support the team in delivering an outstanding guest experience. Experience with social media is a plus

**Key Responsibilities**
- Greet guests warmly and ensure they feel valued and cared for.
- Schedule appointments and efficiently manage the salon and spa booking system.
- Process payments, issue receipts, and maintain accurate records.
- Promote services, packages, and retail products to clients.
- Maintain the cleanliness and professional appearance of the reception area.
- Collaborate with the salon & spa team to ensure seamless guest flow and satisfaction.

**Skills**
- **Experience**: Salon savvy - experience in the beauty/wellness/hospitality or retail industry is a plus. At least 1 year of experience in customer service or a receptionist role
- **Technical Skills**: Proficiency in appointment scheduling software and basic office tools (e.g., Microsoft Office, POS systems/Salonware) and social media experience (Instagram, TikTok, Facebook)
- **Interpersonal Skills**: Excellent communication, active listening, and problem-solving abilities.
- **Organization**: Strong multitasking skills and the ability to stay calm under pressure.
- **Professionalism**: Punctuality, polished appearance, and a positive attitude.
- **Sales Skills (preferred)**: Experience upselling services or products is a plus.

**What We Offer**
- Competitive hourly pay and performance incentives.
- A luxurious and supportive work environment.
- Employee discounts on salon and spa services and retail products.
- Opportunities for career advancement within a thriving salon and spa.

**How to Apply**

Be the face of Wispers Day Spa and help create memorable experiences for our guests

Pay: From $41,500.00 per year

**Benefits**:

- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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