Front Desk

4 days ago

Cambridge, Canada Pickleplex Cambridge Full time

**Job Title: Front Desk & Operations Officer - Pickleplex Cambridge (Full Time)**

**About Us**

Pickleplex Social Club is positioned to become Canada’s largest chain of indoor pickleball clubs, open to both members and the general public. Our facilities are dedicated to fostering a vibrant community of pickleball enthusiasts by offering top-notch courts, coaching, and events. We are committed to providing a dynamic, engaging, and FUN environment for our members and guests.

**Position Overview**

We are seeking a **Front Desk & Operations Officer** to be the welcoming face of Pickleplex Cambridge. This full-time role is responsible for **member service, daily operations, and administrative support**. Working closely with the GM/Head Pro, the Officer ensures smooth facility operations and delivers an exceptional experience for every visitor.

**Key Responsibilities**

**Front Desk & Member Services**
- Greet and check in members and guests, ensuring a friendly and professional experience.
- Manage bookings, reservations, and payments via POS and scheduling systems.
- Assist with pro shop sales and retail transactions.
- Passion for pickleball and commitment to promoting the sport and fostering a love for the game among players.

**Operations & Administration**
- Maintain accurate membership and attendance records.
- Oversee facility cleanliness and complete daily checklists.
- Assist with inventory management and vendor coordination.
- Support staff scheduling and communication.
- Enforce club policies and ensure a safe, inclusive environment.

**Event & Program Support**
- Support tournaments, clinics, and special events with registration, logistics, and promotion.
- Assist in marketing initiatives (social media posts, newsletters, promotions).
- Provide operational support during busy event days.

**Qualifications**
- 2+ years of customer service or hospitality experience (sports/recreation preferred).
- Strong communication, organizational, and problem-solving skills.
- Comfortable with technology: POS systems, reservation apps, CRM, and social media.
- Ability to multitask in a fast-paced environment.
- Flexible availability, including evenings and weekends.
- Smart Serve certification (required before first shift).
- First Aid & CPR certification (preferred, or willingness to obtain).
- Knowledgeable of pickleball rules and willingness to develop knowledge of pickleball techniques, and strategies.

**Compensation & Benefits**
- Competitive full-time salary.
- On-site parking and staff discounts.
- Access to club facilities and amenities.
- Fun, social, and active work environment.

**To Apply**

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

**Benefits**:

- Profit sharing

**Language**:

- Mandarin (preferred)

Work Location: In person

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