Customer Service Representative

1 day ago

Vaughan, Canada Servall Canada Inc. Full time

**Job Overview**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.
- Communicate directly with the customer and ensure high level of confidence in our ability to satisfy their needs.
- Ability to collaborate with Account Managers, Sales Managers, technical resources, accounting department and customers.
- Maintain and gain a high level of knowledge on products and services from vendor training materials.
- Ability to independently source new products or services available in the marketplace.
- From time to time attend meetings with the customer to establish a closer working relationship.
- Help customers through a technical sales cycle and demonstrate value and add confidence.
- Ability to assist with any scope of work or bill of materials to be cross-checked or confirmed.
- Supply quotes to the customer in a timely manner and professional manner.
- Knowledge of using CRM, distributor products or catalogs, quoting systems, online shopping / delivery portals.

**Qualifications**
- Ability to work in a dynamic, fast paced growing company and can work well independently.
- Great problem-solving skills.
- Excellent English communication skills in both written and verbal.
- Sales knowledge in the IT industry in mandatory as well as experience in Purchasing products.
- Knowledge of software subscriptions and licencing models, hardware warranties, and technical support offerings.
- Any vendor Sales Certificates from Microsoft, Lenovo, CISCO, Apple, etc. are a benefit.
- Great attention to details and organized.
- Experience in working within the distribution or vendor channel.

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Technology sales: 1 year (required)
- Sales: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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