Customer Service Representative
3 weeks ago
Customer Care Representative (Vaughan - 3 days in office 2 days work from home) Compensation Package: $50,000 - $53,000 + 7% bonus + 3 weeks vacation + benefits package + onsite parking ROLE The Customer Care Representative is responsible for the call centre functions as it relates to customer service and collection of past due accounts. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Reporting to the Customer Care Supervisor, the Customer Care Representative ensures all goals, objectives, and agreed upon levels of service are met. RESPONSIBILITIES Essential Duties and Responsibilities include, but are not limited to the following: Respond promptly to customer inquiries - verbally & written Contact via phone and/or email past due customers to ensure prompt payment. Provide accurate, valid and complete information by using the correct methods and tools available Handle customer complaints, and follow up to ensure resolution ensuring policies and procedures are followed Process Move In/Out Service Orders Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people. Record in a clear and concise manner all customer service activities / comments and contact information on customer's account Assist with New Services, Signed Customer Agreements and Security Deposit requests Negotiate payment arrangements within the company and OEB guidelines. Collaborate with other departments to resolve complex customer issues. Provide a high level of customer service in a professional and courteous environment. Provide initiative and ideas on the improvement of work processes. Maintain a professional and empathetic approach while dealing with customers. REQUIREMENTS Minimum of one to two (2) years' experience in a high-volume contact centre environment, with a focus on customer service and/or collections. (Preferred). Candidates new to contact centre roles are welcome to apply, provided they demonstrate strong communication skills, adaptability, and a commitment to delivering exceptional customer experiences. Experience in MS Office and contact centre technologies, including CRM systems and call management tools. (An Asset) Ability to deliver exceptional customer service in a fast-paced, multi-channel environment (phone, email, chat). Strong verbal and written communication skills, with the ability to handle challenging conversations professionally. Self-motivated and organized, with the ability to manage multiple tasks and adapt quickly to changing priorities. Excellent interpersonal skills, demonstrating empathy and active listening to resolve customer issues effectively. Collaborative team player, contributing to a positive and supportive contact centre culture. Reliable high-speed home internet to support remote work requirements when applicable.
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Customer Service Representative
2 weeks ago
Vaughan, Canada Cricket Energy Holdings Inc Full time**ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...
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Customer Service Representative
1 week ago
Vaughan, Canada Provident Energy Management Inc. Full time**ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...
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Customer Service Representative
3 weeks ago
Vaughan, Canada Hays Full timeCustomer Care Representative (Vaughan - 3 days in office | 2 days work from home)Compensation Package: $50,000 - $53,000 + 7% bonus + 3 weeks vacation + benefits package + onsite parkingROLEThe Customer Care Representative is responsible for the call centre functions as it relates to customer service and collection of past due accounts. This position will...
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Customer Service Representative
2 weeks ago
Vaughan, Canada CountryWide Homes Full time**Customer Service Representative** The **Customer Service Representative **will report directly to the Manager of Customer Service. As a member of the customer care team, you'll be delivering front line call centre support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and...
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Customer Service Representative
2 weeks ago
Vaughan, Canada People Corporation Full timeWe are seeking a Customer Service Representative to join our BPA team in Wilson. Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months. This position is 100% in-office. Working Hours: 7:00am to 5:00pm Monday, Tuesday,...
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Customer Service Representative
2 weeks ago
Vaughan, Canada Joe Marcellino - Desjardins Insurance Agent Full time**Customer Service Representative - Desjardins Agent Team Member**: Location: VaughanType: Full Time **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our...
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Customer Service Representative
2 weeks ago
Vaughan, Canada Marathon Watch Company Full time_**Title: Customer Service Representative**_ - **Reports To**:_ _Manager_ - **Location**:_ _Head Office_ **Position Summary**: The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has...
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Customer Service Representative
17 hours ago
Vaughan, Canada Harry Rosen Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! Customer Service Representative Full-Time Permanent We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for: Providing exceptional service to our Clients and our Associates at our Cash Desk Performing daily cash...
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Customer Service Representative
3 days ago
Vaughan, Canada Provident Energy Management Inc Full timeProvident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...
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Customer Service Representative
6 days ago
Vaughan, Canada TOC Logistics Full timeTOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...
