Customer Service Representative

6 days ago

Vaughan, Canada People Corporation Full time

We are seeking a Customer Service Representative to join our BPA team in Wilson.

Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months.

This position is 100% in-office.

Working Hours: 7:00am to 5:00pm Monday, Tuesday, Thursday.
7:00am to 8:00pm Wednesday
7:00am to 4:30pm Friday
7:00am to 12:30pm Saturday
Special working condition: rotating shift schedule for Wednesday and Saturday’s.

**The Customer Service Representative will**:

- Assist members in a courteous and professional manner to understand their individual benefits and entitlements.
- Promptly redirect any unusual enquiries to the appropriate senior or management staff member. Understanding and utilization the TELUS, Adjudicare, CRM and AS400 systems.
- Provide member guidance in completing various forms.
- Maintain security and confidentiality of client records.
- Verify member and or dependent eligibility information for optical appointments.
- Assists with placing notes on the AS400 or CRM systems and mailing the Advantage benefit cards.
- Reviewing and confirming optical and dental clinic generators.
- Other duties as may be assigned from time to time by Management

**To be successful as a Customer Service Representative **with BPA, you will need**:

- High school diploma or equivalent
- Six months or more experience in a call center environment
- Previous customer service experience related to group benefits
- Previous experience in office administration and clerical processes
- Knowledge of Italian and/or Portuguese, Spanish languages
- Strong verbal and written communication skills (Turkish)
- Strong attention to detail with exceptional organization skills.
- Microsoft Word, Excel, Outlook, AS400, CRM, Telus and Adjudicare.
- Compliant with government regulation pertaining to the Privacy Act (PPEIDA);
- Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC,C.E.B.S. and successful completion of these courses of study during tenure in theposition.
- Cooperative team player with strong interpersonal skills.
- Exceptional customer service skills.

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

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