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Customer Service Representative

2 weeks ago

Vaughan, Canada Provident Energy Management Inc. Full time

**ROLE**:
The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals, objectives, and agreed upon levels of service are met.

**RESPONSIBILITIES**

**Essential Duties and Responsibilities** include, but are not limited to the following:

- Handling customer inquiries - verbally & written
- Resolve customer complaints ensuring policies and procedures are followed
- Move In/Out Service Orders
- Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
- Record in a clear and concise manner all customer service activities / comments and contact information on customers account
- Assist with New Services, Signed Customer Agreements and Security Deposit requests
- Ensure all Provident policies and procedures are followed.
- Provide a high level of customer service in a professional and courteous environment.
- Provide initiative and ideas on the improvement of work processes.

**CORE COMPETENCIES**:

- Adaptability
- Communication
- Initiative
- Dependability
- Organization Skills
- Teamwork
- Problem Solving

**REQUIREMENTS**
- A minimum of two (2) years’ work experience for a utility provider (preferred)
- A minimum of two (2) years’ work experience in Customer Service
- Must be proficient in MS Office
- Ability to deliver exceptional customer service in a fast paced and changing environment
- Strong written & oral communication skills
- Self-motivated, well organized and the ability to learn quickly
- Excellent interpersonal skills
- Energetic team player
- High-speed home internet is required to support telework if required

**WORKING CONDITIONS**:

- Office environment.
- Ability to attend presentations and meetings
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.

**P**lease note**: Any estimated salaries represented by Indeed may not be an accurate representation of the earning potential for this position.
- Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._