Customer Service Representative

2 weeks ago

Vaughan, Canada Marathon Watch Company Full time

_**Title: Customer Service Representative**_
- **Reports To**:_ _Manager_
- **Location**:_ _Head Office_

**Position Summary**:
The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has excellent interpersonal skills.

**Position Responsibilities**:
**Customer Service**
- Engages with customers through social media channels
- Communicates effectively with customers by diagnosing the issue and determining the course of action
- Provides basic troubleshooting and technical support for products
- Coordinates product returns
- Packages clock/watches to be sent for repair
- Provides watch status updates to customers
- Coordinates shipping for clocks/watches to be sent back to customers once repaired
- Processes and coordinates new watch orders
- Processes watch paperwork (order form, proof of purchase for warranty, log forms)
- Reconciles returns
- Manages inventory by corresponding with the Purchasing and Logistics Manager

**Miscellaneous**
- Assists in revising product manuals to improve the user experience by making the pamphlets user friendly and easy to read
- Assists in creating product descriptions for Marathon watches

**Qualifications and Skills**
- Related college education is preferred
- At least 2 years of experience in a call center
- Extensive watch knowledge is an asset
- Must be fluent in English. Knowledge of French is an asset
- Works well independently as well as a part of a team
- Highly organized and detail-oriented
- Effective problem solver
- Ability to grasp product knowledge quickly
- Ability to work under pressure

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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