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Customer Service Representative

3 weeks ago

SaintLaurent, Canada Dart Aerospace Full time

**Position **:Customer Service Representative

**Location **: 9900 Cavendish, Suite 310, Saint-Laurent, QC H4M 2V2

**About Dart**

DART provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,100 STCs, DART offers a comprehensive portfolio of mission equipment and related services, replacement parts and tooling for civil and military operators, all major rotorcraft OEMs, completion centers and MR&O facilities. DART's key products include flotation systems, landing gears, interior and exterior accessories, cargo expansion, external loads, cable cutters and filters. All this, in addition to extensive engineering capabilities and manufacturing centers delivering fast time-to-market solutions with superior customer support in over 120 countries worldwide.

**Job Summary**

The Sales Representative position will require to work as a part of a sales team to develop both new and existing business relationships. Integrity, vision, professionalism and passion are key components of this position.

**Responsibilities**
- Working as part of the Sales Team to support Regional Sales Managers and Inside Sales Representatives with daily order processing and quoting
- Daily communications with clients from all countries within the region of Asia Pacific and the West Coast of the United States
- Coordinate and redirect technical questions or clarifications to the proper product strategy and sales teams
- Ensure data integrity at all times when entering or adjusting data points for orders and accounts
- Validate product attributes such inventory and pricing to make sure requested product is available
- Help develop new ways for the CX team to optimize processes and be more efficient
- Help develop ways to improve overall customer experience through various channels
- Other duties as required

**Qualifications**
- Minimum 3 years of relevant Customer Service / insider sales experience
- Detailed oriented
- Data entry skills
- Advanced working knowledge of Microsoft Word, Excel and Outlook
- Experience in working with a CRM and ERP
- Strong organizational skills and time management skills
- Ability to work in a fast-paced environment
- Fluent in French and English
- Basic working knowledge of Spanish an asset
- Must be results-oriented and able to work with in a team environment
- Must possess excellent verbal and written communication skills

**What we offer**
- Hybrid work environment
- 3 weeks vacation, 5 personal days
- RRSP Matching
- Career development

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Saint-Laurent, QC