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Customer Service Representative

3 weeks ago


SaintLaurent, Canada PROHIBITION Full time

Have you wanted to be part of the Cannabis industry? Well now is your chance

We are both, the largest distributor and franchise retailer of cannabis smoking accessories in Quebec

We are currently hiring for the position of Customer Service Representative. We are looking for a motivated, bilingual, and well-spoken individual to join our team. The Customer Service Representative will be responsible for developing new leads, communicating with existing customers, understanding their needs, and ensuring a smooth purchasing process.

**Responsibilities**:

- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Following up on invoices and payments.
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.

**Requirements**:

- High school diploma/GED.
- Previous experience in an outbound call center or a related sales position preferred.
- Proficiency in Microsoft Office
- Excellent communication skills, both verbal and written in both French and English.
- Good organizational skills and the ability to multitask.
- Excellent phone and cold calling skills.
- _______________________________________________

Vous avez toujours voulu faire partie de l'industrie du cannabis ? C'est maintenant votre chance

Nous sommes le plus grand distributeur et détaillant franchisé d'accessoires pour fumeurs de cannabis au Québec

Nous recrutons actuellement pour le poste de Représentant du service à la clientèle. Nous recherchons une personne motivée, bilingue et s'exprimant bien pour se joindre à notre équipe. Le Représentant du service à la clientèle sera chargé de développer de nouvelles pistes, de communiquer avec les clients existants, de comprendre leurs besoins et d'assurer un processus de vente harmonieux.

**Responsabilités**:

- Communiquer avec les clients, faire des appels sortants aux clients potentiels et assurer le suivi des pistes.
- Comprendre les besoins des clients et identifier les opportunités de vente.
- Se tenir au courant des informations et des mises à jour sur les produits et les services.
- Créer et maintenir une base de données de clients actuels et potentiels.
- Expliquer et démontrer les caractéristiques des produits et services.
- Se tenir informé des produits et services concurrents.
- Assurer le suivi des factures et des paiements.
- Rechercher et qualifier de nouveaux prospects.
- conclure des ventes et atteindre les objectifs de vente.

**Exigences**:

- Diplôme d'études secondaires/GED.
- Expérience préalable dans un centre d'appels ou dans un poste de vente connexe, de préférence.
- Maîtrise de Microsoft Office
- Excellentes compétences en communication, tant à l'oral qu'à l'écrit, en français et en anglais.
- Bon sens de l'organisation et capacité à effectuer plusieurs tâches à la fois.
- Excellentes aptitudes à téléphoner et à faire des appels à froid.

**Job Types**: Full-time, Part-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):
**Experience**:

- sales: 1 year (preferred)
- Cold calling / appel à froid: 1 year (preferred)

**Language**:

- Anglais et Français (required)

Work Location: In person