Customer Service Representative

_Good Coffee Brings People Together - Fancy a cup?_

If you’re a coffee passionate looking to work in a stimulating and challenging industry, you’ve potentially landed on your future job. Allow us to introduce ourselves. We are Servomax, an office coffee services provider who is looking to help Canadian employers create a work environment that promotes their team’s well-being. From coffee, to snacks, and even catered meals - we’ve got everything our clients need to take their office experience to the MAX.

**What is it like to work at Servomax?**

Working at Servomax is taking part in a fast-growing team with big corporate objectives. We aim high, but only because we have the best people to support us. Think of a small group of talented, professional individuals coming together to create a massive impact through innovative equipment, quality products, and outstanding, reliable service. Build long-lasting relationships with clients and team members and contribute to the modern transformation of office breakrooms across the country.

**We’ve also got awesome benefits**

FREE quality coffee, work-life balance, health coverage, gym membership, employee discounts, competitive compensation and more

We’re currently looking for a

**CUSTOMER SERVICE REPRESENTATIVE**

Our team of coffee experts is responsible for the distribution and service of a variety of commercial coffee equipment. Our customer service team ensures consistency and quality across our offerings, providing exceptional service when responding to customer demands. As a Servomax Customer Service Representative, you will be a key player in creating an engaging work environment for our clients and their employees.
- Customer Service
- Coffee
- Administrative work
- Placing orders
- Communication
- Ability to Work Independently
- Problem-Solving attitude
**Requirements**:

- Bachelor’s degree in a related field
- 2 or more years of experience in a similar position
- Advanced Microsoft Office skills - Word, PowerPoint, Excel, Outlook
- Strong communication skills - both written and verbal (French and English)
- Ability to take initiative, be flexible and multi-task
- Excellent organizational skills and detail oriented
- Self-motivated and resourceful
- Discretion in handling confidential information
- General Banking system knowledge
- Experience with CRM/ERP (an asset)
As a new employee you will:

- have access to our database of customers and products
- be provided with the necessary tools
- get set up on a comprehensive training plan that covers fundamental skills, tools, and knowledge necessary to be successful and efficient before entering the field

**Responsibilities**:

- Provide quality customer service
- Provide product recommendations and upgrades to clients (upsell)
- Flag inconsistencies and follow up with order issues
- Create customer orders, sales reps requests, and generate packing slips. Scanning Files (packing slips, Invoices)
- Update customer information in CRM and E-commerce platform
- Act as an inside sales representative for smaller accounts
- Assist sales representatives with client questions related to backorder and status of order
- Make sure complaints are taken care of immediately
- Product Knowledge, finding appropriate substitutes for unavailable products
- Set up users and accounts on Ecommerce
- Creation of management SKUs in GP and Ecommerce
- Handle administrative and set up tasks for partner accounts
- Verification of open orders and backorders
Schedule is from Monday to Friday, 8am-5pm.

***
- Les meilleures amitiés commencent avec un bon café - Prenons-en un, ensemble _

Si le café vous passionne et que vous cherchez à travailler dans un domaine stimulant et dynamique, vous avez peut-être trouvé votre futur emploi. Permettez-nous de nous présenter. Nous sommes Servomax, un fournisseur de services de café au bureau qui a pour objectif de contribuer à la création d’un environnement de travail qui favorise le bien-être des employés, partout au Canada. Nos services comprennent la distribution de café, de collations ou même de repas gourmets (service de traiteur). Nous avons tout ce dont nos clients ont besoin pour offrir une expérience au bureau au niveau MAX.

**Travailler chez Servomax**

Travailler chez Servomax, c'est faire partie d'une équipe en pleine croissance, avec des objectifs professionnels ambitieux. Nous visons haut puisque le talent de notre équipe nous le permet. Visualisez un petit groupe de personnes compétentes et professionnelles qui s'unissent pour réaliser de grands changements grâce à des machines innovantes, des produits de qualité et un service exceptionnel et fiable. Établissez des relations durables avec les clients et les membres de l'équipe tout en contribuant à la modernisation des salles de pause des bureaux à travers le pays.

**Profitez également de nos superbes avantages **

Café de qualité GRATUIT, équilibre entre la vie professionnelle