Customer Service Representative

3 days ago

SaintLaurent, Canada Medisca Pharmaceutique Inc Full time

**Medisca** is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, **Medisca** is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more - **Medisca** delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As **Partners in Wellness**, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.
The primary focus of the Customer Service Representative is to provide exceptional customer service by ensuring quality responses to the overflow of incoming calls. While also providing support to the sales team by managing client needs, handling client complaints and returns along with administrative tasks. Combined with a focus on upselling and strengthening the Medisca brand.
**The opportunity**:

- Administrative Responsibilities
- Prioritize administrative responsibilities including but not limited to: credits, returns, and courier call tags, return labels, the initiation of new accounts, coordinating controlled substance paperwork and/or licenses, and initiating complaints in Master Control
- Data entry
- Sales Representatives’ Support
- Support the Sales team with client related inquiries and requests
- Place orders for customers and help with their requests using the appropriate resources
- Coordinate with our shipping facilities to investigate shipping or courier discrepancies
- Customer Complaints
- Record all customer complaints, ensure that all the correct information is entered
- Communicate with the Technical Support department, Equipment and Device support, Research & Development and Quality Control for all related inquiries
- Initiate a formal complaint in Master Control and follow up with Quality Control department

**Skills, knowledge & abilities**:

- One (1) to three (3) years’ experience in Customer Service and/or in Sales
- CEGEP or College degree required
- Excellent communication and interpersonal skills required; fluent English & French (oral & written). This position requires communication with customers based across Canada and the United States.
- Ability to work in a fast-paced environment and to manage stress effectively
- Must be able to work well independently with an ability to work collaboratively with others
- Knowledge of Microsoft Office (Excel, Word, Outlook)
- Syspro & Master Control knowledge is considered as asset

**What’s In It For You **
We invest time and resources into making sure Medisca is as good as the people we hire.
- Work/Life Balance - 37.50 hour workweek with early Fridays all year long
- Your Future is Bright - Opportunities to learn and grow within Medisca
- Help us grow - Employee Referral Program
- Flexible work environment - Hybrid work schedule
- Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries
- We like to have fun - company events throughout the year

We are an equal opportunity employer.
LI-Hybrid

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