Bilingual Claims Administrator

**About MOBIS Parts Canada (MPCA)**: MOBIS Parts Canada ("MPCA") is a **technological leader** in the **automotive industry**, specializing in the distribution of parts for **Hyundai Motor Company** and **Kia Motors**. With a strong commitment to **collaboration, ingenuity**, and a promise to bring **safety and happiness** to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies. Headquartered in **Seoul, Korea**, MOBIS operates in approximately **40 countries worldwide**, and has significantly expanded its presence in Canada. At MOBIS we encourage individuals to take on **new challenges** and drive **innovation**, helping us maintain a **global competitive edge** through product quality and customer value. **Background of MPCA**: - ** 2016**:MPCA transitioned to a newly built **550,000 sq. ft. facility** in **Markham, ON**, marking a significant milestone in the company's growth and expansion. - ** 2023**:MPCA further expanded by opening the **ADC (Alberta Distribution Center)** facility in **Calgary**, continuing to strengthen its presence across Canada. **What MPCA Has to Offer**: **Flexible & Collaborative Work Environment**: - A dynamic and fast-paced workplace that encourages teamwork, innovation, and a flexible work culture. **Professional Development Opportunities**: - Numerous opportunities for employees to grow and enhance their skills, both personally and professionally. **Exciting Company Events**: - Engage in company events that foster company culture and provide a great opportunity for team bonding. **Employee & Family Car Discounts**: - Special rates on Mobis vehicles for employees and their families, offering great value. **Competitive Benefits & Compensation Package**: - A comprehensive package that includes employer-paid benefits, competitive salaries, and a company-matched RRSP plan to secure your financial future. **And Much More**: - Additional perks and opportunities that make working at MPCA a rewarding experience. **Position Summary**: Reporting to the Claims, Returns & QA Supervisor, the Bilingual Claims Administrator supports the dealers in all functions related to parts claims, cores, and returns. **Key Accountabilities**:In this role, your primary customers are parts department personnel at over 400 dealerships across Canada. Your primary task in this role is to provide technical and order support for auto parts to those customers in English and French. **Key Responsibilities**: - Ensure all claims are processed within the deadlines set by the policies. - Authorize credits to dealers for all claim types. - Answer customer requests and questions effectively and accurately to maintain high standards of customer service excellence. - Administer the company's return and cores policy. - Analyze and respond to dealer inquiries in a professional, timely, and accurate manner. - Maintain records of all claims initiated and report on the same when required. - Follow up when necessary with dealers throughout the claim process. - Prepare month-end and ad hoc reports as required. - Provide administrative support when required. - Other duties as assigned. **Required Competencies**: - Minimum 3 years of experience in a customer service and/or call centre role. - Experience in the automotive industry is an asset. - Bilingual English/French a definite requirement. - Proficient in MS Office software with an emphasis on Word and Excel. - Strong attention to detail and problem-solving skills. - Must be team-oriented and customer service-focused. - Solid organization and time management skills. - Excellent communication skills. **You'll Get in Return**: - A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer. - Many opportunities for personal and professional development. - Opportunities to participate in exciting company events. - You and your family get amazing rates on our cars. - Competitive employer paid benefits and compensation package including company-matched RRSP