Bilingual Administrative Assistant

3 days ago

Markham, Ontario, Canada IHRA Full time

We are seeking a dedicated and professional Bilingual Administrative Assistant to join our on-site team. In this role, you will act as the primary liaison between clients and the organization, ensuring every interaction is positive, informative, and solution-focused. You will support the full customer journey—from onboarding to issue resolution—while also contributing to administrative processes that keep daily operations running smoothly.

The ideal candidate is bilingual (French/English), has strong technical skills, and takes pride in delivering exceptional service in a fast-paced, collaborative environment.

Key ResponsibilitiesClient Service & Support

  • Respond promptly to client inquiries by phone, email, and in-person with professionalism and accurate information.
  • Provide clear explanations about services, processes, and next steps.
  • Troubleshoot issues and escalate when necessary to ensure a seamless client experience.

Client Onboarding

  • Manage the "Official Sign-Up" process for new customers.
  • Complete required entries in the applicable platforms for new sales.
  • Ensure all onboarding steps are completed accurately and in a timely manner.

Documentation & Record Keeping

  • Maintain accurate, organized electronic records of all client interactions, feedback, and service issues.
  • Ensure forms, invoices, training documents, and other required materials are uploaded to the ERP system for each new sale.
  • Proficiently use Microsoft Office, Google Workspace, and cloud-based applications for documentation, communication, and collaboration.

Administrative Support

  • Assist with administrative tasks and projects assigned by the Branch Manager.
  • Support daily office operations to ensure smooth workflow across departments.

QualificationsEducation

  • Post-secondary education required.

Experience

  • Minimum 4 years of customer service experience, ideally in a fast-paced, detail-oriented environment.
  • Experience in medical industries is an asset but not required.

Technical Skills (Mandatory)

  • Strong proficiency in QuickBooks, SAP Concur Expenses, and Microsoft Excel.
  • Strong knowledge of standard administrative software and ability to learn new systems quickly.
  • Working understanding of accounting principles related to role responsibilities.

Communication & Bilingual Skills

  • Full proficiency in French and English — verbal and written — is required.
  • Exceptional communication skills, including active listening and clear written correspondence.

Soft Skills

  • Excellent organizational abilities and high attention to detail.
  • Analytical thinker with strong problem-solving skills.
  • Positive, self-starter attitude with a desire to learn and grow.
  • Strong work ethic with the ability to collaborate effectively across departments.
  • Professional presence with the ability to build and maintain strong client relationships.

Why This Role Matters

This position is essential to ensuring clients receive timely, accurate, and supportive service throughout their experience. Your professionalism, bilingual communication, and attention to detail directly contribute to client satisfaction and operational efficiency.

Job Types: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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