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Bilingual Customer Care Associate

45 minutes ago

Markham, Canada Bilingual Source Full time

Bilingual Lease Maturity Specialist (French Required) - Markham, ON (Hybrid role) Our client is seeking a Bilingual Lease Maturity Specialist who speaks French and English fluently. This is an opportunity to be part of a growing team where your initiative and customer‑first mindset will truly shine. What You’ll Do You will work closely with both customers and dealerships to support the lease maturity process. Your focus will be on delivering a positive end‑of‑lease experience, retaining loyal customers, and streamlining internal workflows. Responsibilities Respond to lease maturity inquiries via phone and email Assist with inspection scheduling, customer intent clarification, and follow‑up campaigns Review lease returns for wear and tear compliance and payment accuracy Manage and follow up on Lease Maturity Statements for excess use Support lease extensions and process adjustments with the Quality Assurance team Help refine and maintain lease maturity systems and processes Collaborate across teams to enhance overall customer satisfaction Qualifications Fully bilingual in French and English, with strong verbal and written communication skills 1 to 3 years of experience in administrative or customer service roles Prior experience in leasing or the automotive sector is an asset Comfortable working in fast‑paced environments with frequent interruptions Strong time management and organizational skills Proficient with Microsoft Office tools; Salesforce experience is a plus Bachelor’s degree preferred Benefits Salary of $50,000 to $55,000 per year Comprehensive health and dental benefits Supportive team culture that encourages learning and growth Training opportunities and access to industry tools Hybrid work flexibility may be available Base pay range: CA$50,000.00/yr - CA$55,000.00/yr Location: Markham, Ontario, Canada – Hybrid role Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts. #J-18808-Ljbffr