Bilingual Customer Care Associate

4 weeks ago

Markham, Canada Bilingual Source Full time

Bilingual Lease Maturity Specialist (French Required) - Markham, ON (Hybrid role)IntroductionAre you ready to take your career to the next level in a fast-moving and collaborative environment? Our client is seeking a Bilingual Lease Maturity Specialist who speaks French and English fluently. This is your opportunity to be part of a growing team where your initiative and customer-first mindset will truly shine.What You’ll DoYou will work closely with both customers and dealerships to support the lease maturity process. Your focus will be on delivering a positive end-of-lease experience, retaining loyal customers, and streamlining internal workflows.Responsibilities• Respond to lease maturity inquiries via phone and email• Assist with inspection scheduling, customer intent clarification, and follow-up campaigns• Review lease returns for wear and tear compliance and payment accuracy• Manage and follow up on Lease Maturity Statements for excess use• Coordinate document collection for lessee buyouts• Support lease extensions and process adjustments with the Quality Assurance team• Help refine and maintain lease maturity systems and processes• Collaborate across teams to enhance overall customer satisfactionQualifications• Fully bilingual in French and English, with strong verbal and written communication skills• 1 to 3 years of experience in administrative or customer service roles• Prior experience in leasing or the automotive sector is an asset• Comfortable working in fast-paced environments with frequent interruptions• Strong time management and organizational skills• Proficient with Microsoft Office tools; Salesforce experience is a plus• Bachelor's degree preferredBenefits• Salary of $50,000 to $55,000• Comprehensive health and dental benefits• Supportive team culture that encourages learning and growth• Training opportunities and access to industry tools• Hybrid work flexibility may be availableWhy Work with UsOur client offers the kind of environment where proactive individuals can grow their careers. You’ll be joining a team that values collaboration, innovation, and excellence. With the right attitude and drive, you’ll have the support to elevate your skill set and move forward in a company that’s committed to your success.Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Lease Maturity Specialist (French Required).

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