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Customer Service Representatives

3 weeks ago

SaintLaurent, Canada Lanctot Ltée Full time

**WHY CHOOSE LANCTÔT?**

Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic.

THE BENEFITS:

- Group insurances after 3 months
- RRSP program with employer contribution after 1 year
- A generous employee purchase program for all our brands
- Internal career advancement opportunities
- Access to an onsite Gym
- Proximity to public transportation and Free parking
- Not to brag, but our team is simply amazing

**YOUR NEW CHALLENGE**

We are looking for bilingual pro of customer approach, to join our team as Customer Service Representatives in our Optical division. The customer service representative is responsible for managing orders, returns and warranties requests and answering clients’ questions.

YOUR RESPONSIBILITIES:

- Build and maintain strong customer relationships.
- Process customer orders.
- Answer technical questions from clients about products specificities (No worries, a technical training on the product will be provided)
- Solve issues with orders and address customer’s specific needs.
- Manage returns and warranties requests and verify the returned products.
- Manage the product return cycle with our suppliers.
- Qualify and issue returns and credit authorizations.
- Collaborate closely with sales representatives and logistic team.
- Bring your inputs on improvement opportunities based on customers’ feedbacks.

**QUALITIES OF OUR IDEAL CANDIDATE**
- Previous experience in a customer service position.
- Hybrid agent
- Strong communication & interpersonal skills.
- Bilingualism French & English is a must.
- Comfortable using MS Office (word, excel, outlook).
- Being a key team player.
- Knowledge of SAP, an asset.
- Knowledge of optical industry (an asset) or desire to learn (a must)