HR Coordinator

2 weeks ago

Langley, Canada First West Credit Union Full time

We are currently seeking a HR Coordinator to join our team.

The HR Coordinator is the first point-of-contact in the HR Service Centre (HRSC) to answer questions and/or complete transactions on a variety of HR disciplines, working within a service escalation process. The HR Coordinator also provides administrative and related support to the People Services team and produces a variety of correspondence, reports, and documentation.

**Here’s what would be included as a part of your typical day**
- **Service Delivery**: Provides first-level response to routine HR inquiries or forwards to an appropriate HR expert. Interprets and communicates HR policies and encourages the use of employee self-service to resolve inquiries when applicable. Maintains a working knowledge of policies, procedures, HR practices, and applicable legislation.
- **HR Team Support**: Provides administrative support to all functional areas within HR. Collaborates with HR team members in the administration of employee data and reports, and ensures a high level of accuracy and data integrity.
- **Employee Data**: Supports HR team with completion, input and administration of employee data including new hires, terminations, status changes, transfers, leaves and changes in position.
- **Service Centre Documentation**: Assists with updating and creating new documentation to support employee self-serve and works to keep the HRSC’s knowledge center current and relevant.
- **Continuous Improvement**: Seeks opportunities to optimize technology, improve work flow/processes and create employee self-service opportunities; provides this input and ideas to leadership.

**Required Skills, Experience & Qualifications**
- HR (or similar) diploma required
- Bachelor’s degree (HR or related field) preferred
- 1 year experience in an HR support required
- Experience with HR systems and/or service management systems preferred
- Aptitude for attention to detail and a high degree of accuracy
- Strong interpersonal, verbal, and written communication skills, demonstrating sound judgement and discretion
- Excellent customer service skills
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

**Why work for us?**

We offer a total rewards package that recognizes the meaningful work you do to support our members and our communities, which includes:

- A competitive base salary plus performance-based incentive compensation
- Annual merit pay increases
- Flexible benefits as well as support for retirement benefits
- Vacation time, a flexible “Day4U” and the option to purchase up to five additional vacation days
- Other financial perks such as our Employee Banking Advantages which includes waived or reduced financial service fees, reduced rates on personal loans, mortgages and no-interest loans on lifestyle-related items that promote health, wellness, learning and business aptitude

In addition, you can enjoy socially conscious perks, like three paid days off every year, to volunteer for causes you care about.

**Diversity & Inclusion**:

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