Appointment Coordinator

7 days ago

Orillia, Canada Orillia Chevrolet Buick GMC Inc. Full time

Orillia Chevrolet Buick GMC is currently seeking an **Appointment Coordinator** to join our team of customer focused professionals within our high volume and process-driven Dealership.

**Purpose/Summary of Position**:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:

- Advise and promote recommended scheduled maintenance
- Answer customer inquiries, concerns and provide assistance where needed
- Input and maintain vehicle/customer information in the computer system
- Identify and escalate customer concerns with the management team using our process

**Required Qualifications**:

- Passion for delivering a consistently exceptional customer experience
- Ability to multi-task between computer programs, maintaining engagement and rapport with customer on the phone
- Energized by challenges; driven to improve efficiencies, learn and grow
- Proactive self-starter with a desire for accountability
- Operates with the highest level of integrity
- Exceptional initiative, high energy and positive attitude
- Process driven with impeccable organization and prioritization abilities
- Ability to analyze a problem and provide an effective solution in a fast-paced environment
- Impeccable follow-through and commitment to achieving targeted goals and objectives
- Previous Dealership Service Department Appointment Booking experience preferred
- Preferred Previous customer service/administrative experience required
- Experience with CDK or Dealermine an asset

**Why We’re Awesome**:

- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment, group support and ongoing training

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