Receptionist - Couchiching Family Health Team

Couchiching Family Health Team

Position**:Administrative Assistant**
Reports To**:Executive Assistant**

**Position Summary**:
The Family Health Administrative Assistant will play an integral role in the success of the Family Health
Team (FHT) by assisting with the achievement of our vision, mission and goals. The job incumbent will provide administrative support to ensure efficient operation of the office by supporting managers and employees through a variety of tasks related to organization and communication.

**Roles and Responsibilities**:

- Assist the FHT administrative department with support and program development for designated programs, including chart maintenance, patient appointments, and reception duties
- Call patients to remind them of their appointments
- Communicate regularly with regional partners
- Work with the team on the internal referral process
- Compose material using correct grammar and spelling
- Exercise tact and discretion in dealing with patient issues
- Arrange all logistics of meetings, groups etc.
- Help maintain the flow of the office during busy peak times (i.e.: lunch) (backup for vacation and sick time with other admin staff in the FHT)
- Coordinate, generate and oversee the gathering of monthly information for reports to

MOHLTC
- Scanning and transcription if required
- open and distribute mail
- order supplies if required
- Attend any meetings as requested and take minutes if required
- Continually upgrade skills and knowledge to meet the demands of the position
- Maintain current knowledge of policies and procedures
- Maintain confidentiality in accordance with the Municipal Freedom of Information and

Protection of Privacy Act by exercising a high level of care in protecting confidential and sensitive information of clients, their families, personnel and the FHT organization
- Use the most effective and efficient method to deliver services while continuing to improve the quality of same
- Reprocessing of medical equipment (backup coverage only)
- Transcription of Paediatrician’s dictated notes
- Coordination of group programming for allied health professionals
- Work in compliance with Health and Safety laws adhering to safe work practices and procedures established by the CFHT
- Other duties as required

**Skills/Knowledge Requirements**:

- Advanced skills in Microsoft Office, as well as Internet research skills, fully understands the EMR system
- Works well in a team environment and works collaboratively with all team members including physicians
- Well developed communication skills, written and spoken
- Ability to work independently with minimum supervision
- Ability to coordinate large amounts of information and documentation for various meetings and events, as well as minute taking skills
- High degree of accuracy and attention to detail
- Exercises good judgment and shows a willingness to take on new challenges
- Demonstrate strong organizational skills with the ability to prioritize and maintain a variety of activities
- Knowledge of the Family Health Team model an asset

**Education/Specific Job Requirements**:

- Post-Secondary school diploma or degree in Medical Administration or Business Administration an asset
- Certificate in medical terminology an asset
- Ability to work evenings, if required
- Police Record/Vulnerable Sector Check
- It is a condition of your employment that you receive the necessary vaccinations to protect against infection of COVID-19, or any similar infectious diseases, which may be recommended by governmental and public health authorities from time to time.

**Experience**:

- Three to five years administrative experience in a health care setting

**Only those selected for an interview will be contacted.**

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Orillia, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- medical receptionist: 3 years (preferred)