Operations Officer Ii

1 week ago

Mississauga, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.

**Contract Period**: 6 months with potential to extend or convert
**Pay Rate**:$23.70 per hour
**Location**: Mississauga, ON
**Location Type**:Hybrid; Wednesday and Thursday in office
**Business Hours**: Monday to Friday; Core Business Hours

**Responsibilities**:

- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Positively contribute to the overall customer experience and loyalty index in each interaction.
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
- Create and/or recognize exceptional customer service through established programs.
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
- Complete assigned tasks accurately & within established standards.
- Actively participate in daily touch points and work distribution.
- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
- Identify areas of risk and escalate as necessary.
- Be knowledgeable and comply with Bank Codes of Conduct.
- Identify, suggest, and actively participate in process improvements.
- Demonstrate flexibility by adapting to change within business area and unit.
- Adopt new process and technology improvements.
- Ensure necessary due diligence is taken to support the accuracy of all transactions.

**Experience & Qualification Requirements**:

- 3+ years Operations experience
- Microsoft Office Suite
- Excel skills - medium level
- Priority management
- Data entry
- Meeting SLA
- Communication skills
- Good with numbers
- Proactive

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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