Operations Officer II

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45, ,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Small Business Banking Account Review (SBBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with TD's policies.  Operating as ONE TD, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process.

Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.

Core accountabilities include:

• Review 100% of new SBB new business accounts and non-personal terms accounts and signing authoritymaintenance changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures

• Effectively support partners with questions and clarification in resolving deficiencies identified

• Support the ongoing improvement to the customer experience to develop customer dedication

Job Requirements:

• Ability to work well independently and as part of a team

• Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment

• Ability to work efficiently to meet individual and team driven benchmarks

• Be conscientious and detail oriented to mitigate any risk to the bank

• Understand and apply operating policies and procedures  

• Customer driven with a focus on always providing exceptional customer service

• Ability to take ownership of situations and know when to escalate issues as required

• Ability to multi-task and work in a fast paced, high-volume environment

• Ensure Service Level Agreements are adhered to at all times

• Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant

• Adopt to new process and technology improvements

• Focus of work is on the completion of day-to-day processes or activities, however, might be assigned additional activities as required

• College and/or university degree would be an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet

---