Tier Ii Field Technician

7 days ago

Mississauga, Canada Stealth Monitoring Full time

Stealth Monitoring is a rapidly growing North American security firm. As part of our national expansion, Stealth is hiring a Field Service Professional for the Toronto, ON market. **The core responsibilities of the Tier II Field Operations Technician include**:

- Maintaining and Troubleshooting- Analog and IP based CCTV Systems
- Access Control Systems
- Intrusion Detection Systems
- Solar Technologies

The Tier II Technician / Installer will report to a Tier 3 Technician and will be part of the team to drive the success of the region by working cross-functionally with customer success, internal and external IT groups, customers, subcontractors, and suppliers to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.

**Success for the Tier II role is measured by**:

- Meeting customer needs and addressing customer service issues promptly
- Proactively communicating with customers and team members
- Collaborating with onsite subcontractors on service projects and new installations

**SUPERVISORY RESPONSIBILITIES**:
The Tier II Technician / Installer will assist with technical support for other Field Service technicians.

**ESSENTIAL RESPONSIBILITIES**:
Repair, replace and maintain low-voltage equipment at customer locations:

- IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)
- Video management software (Luxriot, Avigilon, Geovision, etc...)
- Windows based DVR/ NVR hardware
- Access Control Systems (Feenics, etc..)
- Intrusion Systems (DMP, etc..)
- Audio systems and amplifiers (Axis, Barix SIP devices, etc..)
- Switches, Routers, Power supplies, Power Distribution Units, UPS systems
- Cat5 / BNC cable termination (Compression and Crimp)
- Integrating equipment onto customer and company proprietary networks
- Wireless access point equipment (Ubiquiti, etc..)
- Maintain accurate inventory and document field activities

**QUALIFICATIONS**:

- High School or GED required. Additional formal training and certifications in related fields a strong plus
- Two plus years ‘experience in the execution of large, complex IP Video Surveillance, Access Control, and Intrusion Systems in a commercial and industrial setting.
- Intermediate knowledge of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
- Intermediate knowledge in the deployment of large, complex IP Video Surveillance Systems.
- Working knowledge of electronic and digital test equipment such as multi-meters, and digital cable analyzers.
- Basic understanding of Network concepts and architectures.
- Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
- Ability to work overtime, alternate shifts, weekends and participate in a 24/7 on call rotation
- Basic skills with Microsoft Office
- Ability to travel (if needed)

**WORK STYLE**:

- Strong organizational skills, detail-oriented; ability to multi-task
- Ability to adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events
- Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully
- Considers the impact of decisions and actions on internal and external customers; can effectively translate business needs to technology requirements

**Compensation**: Competitive Salary plus significant bonus opportunities, health and dental benefits, paid vacation, company provided computer, vehicle, and cell phone.

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