Client Support Specialist

5 hours ago

Calgary, Canada GrowME Marketing Full time

We're looking for a passionate and organized **Client Support Specialist** to join our dynamic team. Your main responsibility will be to support our Account Managers by ensuring a smooth and efficient experience for our clients.

**Key Responsibilities**:

- Assist Account Managers with day-to-day client communication and coordination
- Help manage client project timelines, deliverables, and expectations
- Track client feedback, requests, and updates, ensuring they are communicated clearly and acted on
- Coordinate with internal teams (SEO, PPC, Content, Design) to ensure client needs are met
- Prepare and maintain client reports and performance dashboards
- Troubleshoot and resolve any client issues or questions quickly and efficiently
- Manage client onboarding and document key project details

**Qualifications**:

- **1-2 years of experience** in client service, support, or account management, preferably in a marketing or digital agency environment
- Excellent organizational skills with a strong attention to detail
- Strong verbal and written communication skills
- Ability to manage multiple tasks and work under pressure in a fast-paced environment
- A team player with a proactive attitude and problem-solving abilities
- Experience with CRM software and project management tools is a plus

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T3C 0J8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How do you prioritize tasks when supporting multiple clients or teams at the same time?
- Can you describe a time when you helped manage client communication or resolved an issue that improved the client’s experience?

**Experience**:

- marketing agency: 1 year (required)

Work Location: In person

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