Client Engagement Specialist

**Client Experience Specialist - Be the Heart of Exceptional Service in Calgary**

Are you a detail-oriented professional with a passion for creating memorable experiences? Do you have a knack for connecting with people and delivering top-notch service? If you’re ready to elevate your career and be part of a high-performing team, we have the perfect opportunity for you

At the **Justin Havre Real Estate Team**, we pride ourselves on delivering unparalleled experiences to our clients. As the #1 real estate team with eXp Realty worldwide, we’re redefining what it means to provide exceptional service in real estate.

We’re seeking a **Client Experience Specialist** who thrives on ensuring every client feels valued, supported, and informed throughout their real estate journey.

**Your Mission**:
As a Client Experience Specialist, you’ll be the cornerstone of our client interactions, ensuring a seamless and enjoyable experience from start to finish. Your role will include:

- **Client Engagement**: Act as the primary point of contact for clients, addressing inquiries and providing timely updates with professionalism and care.
- **Coordination Excellence**: Liaise with real estate agents, lenders, and other stakeholders to ensure smooth transactions and clear communication.
- **Proactive Problem Solving**: Anticipate client needs, resolve issues efficiently, and go above and beyond to exceed expectations.
- **Event Planning**: Plan, coordinate, and execute client appreciation events that foster strong relationships and celebrate our valued clients.
- **Process Optimization**: Continuously refine client service processes to enhance the overall experience.
- **Feedback Champion**: Gather client feedback and work with the team to implement improvements that foster lasting relationships.
- **Brand Ambassador**: Uphold and promote our team’s culture of excellence, innovation, and integrity in all interactions.

**What We’re Looking For**:
**Skills & Experience**:

- **Client-Focused Mindset**: 1+ year of experience in client services, hospitality, or a similar role.
- **Exceptional Communication**: Strong verbal and written communication skills with the ability to build rapport and foster trust.
- **Organizational Guru**: Stellar attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- **Event Planning Experience**: Previous experience in planning, coordinating, or executing events is an asset.
- **Tech-Savvy**: Proficiency with tools like Google Suite, CRMs, and scheduling platforms.
- **Problem Solver**: Resourceful and solution-oriented, with a proactive approach to addressing challenges.
- **Team Player**: Collaborative, flexible, and eager to contribute to team success.

**Values & Traits**:

- **Empathetic Connector**: You excel at understanding and addressing client needs with genuine care.
- **Reliable & Professional**: You maintain a polished, respectful demeanor in all interactions.
- **Growth-Oriented**: You embrace challenges as opportunities to learn and grow.

**Why Join Us?**
- **Industry Leadership**: Be part of the #1 real estate team with eXp Realty worldwide.
- **Dynamic Culture**: Work in a collaborative, high-energy environment where client satisfaction is our priority.
- **Professional Growth**: Enjoy opportunities to learn and excel within a supportive and innovative organization.
- **Meaningful Impact**: Make a difference by ensuring every client’s experience is exceptional and memorable.

**Position Details**:

- **Location**: Calgary, AB (This is an in-office role; remote work is not an option.)
- **Employment Type**: Full-time
- **Compensation**: Competitive salary with opportunities for performance-based bonuses

**Ready to Join the Team?**

If you’re passionate about delivering exceptional client experiences and want to be part of a team reshaping the Calgary real estate market, we want to hear from you