IT Support Specialist

1 week ago

Calgary, Canada Deltaform Technology Full time

Deltaform Technology is a strategic managed IT services provider, keenly focused on enabling business success through technology solutions. Founded in 2019, Deltaform has grown steadily as a team of dedicated individuals who share the same passion for technology, client success and personal growth. Deltaform Technology is an integral digital transformation partner for our clients, who occupy multiple sectors, including environmental, non-profit, professional services and construction.

As Deltaform's growth and success continue, a new role has become available for an aspiring IT professional with a desire to challenge themselves and grow professionally, and with a future minded and innovative organization. If this sounds like you, we'd love you to become part of the team as an IT Support Specialist.

Please read the full ad before applying.

An IT Support Specialist with Deltaform Technology will be required to provide technical support to end users and deliver projects across a broad range of IT environments. This will include, but is not limited to:

- **Network Infrastructure Projects**, such as Firewall, Switch and Access Point Configuration and Deployment.
- **Cloud Migration Projects**, such as on-premises file server to SharePoint online and Azure Virtual Desktop deployments.
- **Microsoft Intune MDM Configuration and Deployments** for Windows, macOS, Android and iOS devices.
- **Resolving Tier 2 + 3 Escalated IT Support Issues**for clients from service desk.
- **Optimizing RMM (Remote Monitoring and Management) Policies and Configurations**for all managed client hardware, including servers and end devices.
- **Cybersecurity Optimization**including implementation/upgrade projects, as well as incident response and mitigation.
- **Internal Process Improvement**to ensure Deltaform Technology's internal process are optimized to deliver services successfully.

The qualified individual to fill this role will ideally have had **2+ years experience**working for an outsourced IT service provider, and is comfortable communicating with and assessing various client needs. Technical diploma or certificates are considered an asset, either obtained from industry, or post-secondary institutions.

Experience with the following platforms is considered an asset:
**Microsoft 365**
- Entra ID
- Exchange Online
- Teams
- Intune/Endpoint Manager
- SharePoint Online

**Windows 11**
- Entra ID and local domain joined
- Updates & Security
- Application Management

**Centrally Managed Antivirus**
- Sophos Central, ESET, Symantec, etc.

**Network Firewall and Security Devices**
- Cisco Meraki, Sophos XG, FortiGate, etc.

**Cloud Backup Solutions**
- Datto BCDR & SaaS Protection
- Microsoft Azure Backup
- SkyKick Cloud Backup
- Veeam Backup

**End User Devices**
- Lenovo Desktops & Laptops
- Apple MacBooks & desktop Macs
- Android OS Devices
- iOS Devices
- Miscellaneous end user equipment

**Job Types**: Full-time, Permanent

Pay: $47,362.86-$86,243.67 per year

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Education**:

- Secondary School (preferred)

**Experience**:

- IT support: 3 years (required)

Licence/Certification:

- Driving Licence and Reliable Vehicle (required)

**Location**:

- Calgary, AB T2Z 2E1 (required)

Work Location: Hybrid remote in Calgary, AB T2Z 2E1

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