Client Training and Support Specialist
2 weeks ago
**Client Training and Support Specialist**
Join XI Technologies, where with care, persistence we together find better way As a Client Training Specialist at our Calgary-based energy technology firm, you'll play a pivotal role in onboarding, facilitating, and supporting clients with our innovative technologies. Please note this job is mostly in office with a heavy emphasis on training our clients - both one on one and groups. Please note, this is not an IT position. This role involves training and supporting our current client base on our software. Therefore, demonstrated training and people skills are required.
This role is for you if:
- **You're Ready to Step Forward**: With about three years' experience in a help desk position, you're eager for a more client-facing role that allows you to make a tangible impact.
- **You Grasp the Power of Technology in Energy**: You understand how technology drives efficiencies and unlocks previously untapped data in the energy industry.
- **You're a Connector**: Natural at building rapport, you recognize the diversity in how people learn and use technology.
- **Communication is Your Forte**: Whether it's speaking or writing, you excel in clear and effective communication.
- **You Embrace New Technologies**: Rather than fear them, you embrace new tools, quickly adapt, and even lead the way in their adoption.
- **Public Speaking Excites You**: Presenting to groups, even up to 20 people, is something you find invigorating rather than daunting.
- **You're a Curriculum Creator**: Crafting learning materials comes naturally to you, helping others grasp complex concepts efficiently.
- **Patience is Your Virtue**: You understand the nuances of adult learning and approach teaching with patience and empathy.
- **You're a Self-Starter**: You don't wait for instructions; you proactively dive into challenges, paving the way for others.
- **You're Hands-On**: Tackling problems head-on is your modus operandi; you're not afraid to roll up your sleeves and get to work.
A typical day involves:
- Client Education: Designing curriculum to ensure seamless onboarding and continued adoption of XI's technology.
- Client Support: Addressing client queries and concerns while providing necessary administrative updates and assistance.
- Quality Assurance and Testing: Assisting in feature and beta testing, identifying and resolving bugs, and implementing follow-up procedures.
- Documentation and Analytics: Generating monthly reports on training progress, updating materials, and maintaining XI's knowledgebase.
In return, we offer:
- Work-Life Balance: A supportive culture that values your personal and professional life equilibrium.
- Career Growth: Opportunities abound for your professional development and advancement within the company.
- Competitive Salary: An annual salary ranging from $65,000 to $70,000, commensurate with your experience and expertise.
- Health and Dental Benefits: Comprehensive health and dental coverage to support your well-being.
If you're passionate about empowering clients through technology, eager to make a difference, and thrive in a collaborative environment, join us at XI Technologies, where your skills and values are truly appreciated and nurtured.
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