Service Desk Analyst

2 weeks ago

Cambridge, Canada Compugen Inc Full time

**Position : Service Desk Analyst**

**Location : Anywhere in Canada (Work from home)**

**Overview**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Responsibilities**:

- Contribute to team innovation through ideas for process improvement and efficiency.
- Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
- Document all problems and solutions in the Service Desk Tracking System.
- Build relationships with customers.
- Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays.

**Qualifications**:

- College diploma or university degree in the field of computer science or technology.
- Exceptional customer service and interpersonal skills, with a focus on rapport-building.
- 2 years of experience of related experience.
- Related technical experience in either a work or school environment.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Experience working in a team-oriented, collaborative environment.
- Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people, and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs._

  • Help Desk Analyst

    6 days ago

    Cambridge, Canada Southbridge Care Homes Full time

    Position: Help Desk Analyst **Job Description**: We are seeking a Help Desk Support Specialist with experience in O365, Azure AD, Intune and PointClickCare. As a Help Desk Support Specialist, you will provide technical support to end-users and resolve their IT-related issues. You will be responsible for ensuring that all end-users are able to use the...

  • Senior IT Help Desk Analyst

    3 weeks ago

    Cambridge, Canada Integra Full time

    Join to apply for the Senior IT Help Desk Analyst role at Integra. Position Overview At Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and...

  • Senior IT Help Desk Analyst

    1 week ago

    Cambridge, Ontario, Canada Integra Full time $60,000 - $90,000 per year

    Position OverviewAt Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and serve as a key liaison between IT and business stakeholders. This...

  • Service Desk Technician

    6 days ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    **Deadline to Apply**: Monday, October 13, 2025 **Employment Type**:Permanent Part-Time **Base Location**:Headquarters Building, 200 Maple Grove Road, Cambridge, ON **Hours of Work**:Rotating shifts (max 30 hrs/wk) **Number of Positions**: 1 **Reason for Vacancy**: New position **2025** **Salary Range**:$88, 672 - $104, 320 **Long Description**: View...

  • Senior IT Help Desk Lead — Mentorship

    3 weeks ago

    Cambridge, Canada Integra Full time

    A leading IT solutions company in Canada is seeking a Senior IT Help Desk Analyst to manage help desk operations and mentor junior technicians. The role requires deep technical expertise, leadership skills, and a commitment to customer service excellence. Responsibilities include resolving technical issues, overseeing network troubleshooting, and...

  • Senior IT Help Desk Analyst

    1 week ago

    Cambridge, ON NE A, Canada M2S Group Full time $80,000 - $120,000 per year

    Position Overview:At Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and serve as a key liaison between IT and business stakeholders. This...

  • Service Desk Technician

    1 week ago

    Cambridge, Ontario, Canada Challenger Motor Freight Inc. Full time $60,000 - $90,000 per year

    Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process,...

  • Service Desk Technician

    1 week ago

    Cambridge, Ontario, Canada Challenger Motor Freight Inc. Full time $60,000 - $80,000 per year

    Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process,...

  • Service Desk Technician

    1 week ago

    Cambridge, Ontario, Canada Challenger Motor Freight Full time $60,000 - $90,000 per year

    Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment...

  • Luxury Service Desk Advisor

    6 days ago

    Cambridge, Canada Raffi Jewellers Inc. Full time

    **Position**:Luxury Service Desk Advisor Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We love being in the business of creating cherished memories and forging lifelong...