Service Desk Technician

2 days ago

Cambridge, Canada Waterloo Regional Police Service Full time

**Deadline to Apply**: Monday, October 13, 2025

**Employment Type**:Permanent Part-Time

**Base Location**:Headquarters Building, 200 Maple Grove Road, Cambridge, ON

**Hours of Work**:Rotating shifts (max 30 hrs/wk)

**Number of Positions**: 1

**Reason for Vacancy**: New position

**2025** **Salary Range**:$88, 672 - $104, 320

**Long Description**:
View Full Job Description

**Summary**:
The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports and monitors the operation and use of computer systems and networks.

**You Will**:

- Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
- Provide support for users, including smart card and active directory work (i.e., password resets).
- Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
- Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.

**You Have**:

- Successfully completed a one-year community college diploma in Computer Systems Technology or a related field. Attainment of an A+ Certification is preferred.
- Two (2) years’ of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required.
- A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the region.
- A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve member’s hardware or software problems.
- Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.

**You Are**:

- Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
- Able to write and update user manuals and technical reports and produce computer-generated reports as requested. Able to remain current on new hardware and software technologies.**Why join WRPS?**
- Tuition reimbursement program
- Defined benefit pension plan OMERS
- Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
- Dynamic, team-focused environment supporting the community
- Employee Assistance Program for fitness and wellness
- 2025 Southwestern Ontario’s Top Employers
- 2025 Waterloo Area’s Top Employers
- Diversity through inclusion - we are an Equal Opportunity Employer._

**_ We thank all applicants; however, only those selected to move forward will be contacted._

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