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Front Desk Assistant

3 weeks ago

Cambridge, Canada African Lion Safari Full time

**Job description**

**Guest Service Representative**

**Job Summary**

**Duties & Responsibilities**

**Guest Service Duties and Responsibilities**:

- Assist visitors with questions/directions
- Assist in maintaining a safe and enjoyable environment for visitors through ushering presentations (greeting, directing, crowd control, distributing online survey slips)
- Initiate conversation with visitors to conduct onsite market research surveys
- Distribute Mombasa Market Food Surveys to restaurant customers
- Input research data into monthly reports
- Sundry office duties (answering telephone lines, providing general customer service, taking group bookings)
- Assist Sales Department with Corporate Picnic programme on event days or any administrative tasks as assigned
- Perform any other duties assigned by Marketing/ PR Department

**Front Desk Assistant Duties and Responsibilities**:

- Answering telephone lines, providing general customer service
- Assist with group bookings including monitoring all bookings, coordination of tour bus usage, step on guide service and food and communicating relevant information to all other departments
- Confirmation of bookings and all relevant information to clients
- Answering base radio calls
- Assist with the Wake Up The Wild experience on scheduled days
- Responsible for office closure on scheduled days
- Perform any other duties assigned by Administrative Coordinator
- Responsible for Administrative Coordinator duties on their days off

**Qualifications, Skills and Experience**:

- A self-starter with a friendly and outgoing personality
- Must be customer oriented and possess strong communication skills
- Must be able to work outside in all weather conditions, and stand/ walk for longer periods of time

**Job Type**: Contract Full time, day/early evening shifts

**Job Types**: Full-time, Seasonal
Contract length: 6 months

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-03-10
Expected start date: 2025-05-01