Help Desk Analyst

7 days ago

Cambridge, Canada Southbridge Care Homes Full time

Position: Help Desk Analyst

**Job Description**:
We are seeking a Help Desk Support Specialist with experience in O365, Azure AD, Intune and PointClickCare. As a Help Desk Support Specialist, you will provide technical support to end-users and resolve their IT-related issues. You will be responsible for ensuring that all end-users are able to use the company's IT systems efficiently and effectively.

**Responsibilities**:

- Troubleshooting and resolving hardware and software issues.
- Configuring and deploying new hardware as required.
- Managing user accounts and access to IT systems, including creating, modifying, and deleting accounts as necessary.
- Performing system upgrades, backups, and disaster recovery procedures as needed.
- Collaborating with other IT team members to resolve complex issues.
- Maintaining documentation of technical support requests and resolutions.
- Staying up-to-date with emerging technologies and IT best practices.
- Participating in after-hours on-call rotation for critical support issues.

**Requirements**:

- High school diploma or equivalent required, College Diploma or a Degree in Computer Science, Information Systems, or related field preferred.
- Minimum of 2 years of experience providing technical support in a Help Desk or Service Desk role.
- Strong technical knowledge of O365, Azure AD, Intune and PointClickCare.
- Experience with Active Directory, Exchange, and other Microsoft technologies.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Must be able to prioritize and manage multiple tasks simultaneously.
- Willingness to work after-hours on-call rotation.

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