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Administrative Assistant/dispatcher

3 weeks ago

Calgary, Canada ABC Waste Potties Ltd. Full time

Overview
- Act as a communication point for emergency and non-emergency calls.
- Receive requests, transmit messages and track vehicles.
- An excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.
- The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

**Responsibilities**:

- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products, cleaning, pick up or deliveries
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Prioritize calls according to urgency and importance
- Use phone / computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Create invoices
- All other duties as required

**Requirements**:

- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (Microsoft)
- Quickbooks Desktop experience an asset
- Fast accurate typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Dependable with outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Emotional control, sound judgement and critical thinking
- Post Secondary Education. Business or Administration Diploma an asset

Pay: $23.00-$24.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person