Service Coordinator

**Company Overview**

Dogwood Maintenance Ltd. is a leading Canadian national service provider specializing in commercial renovations and facilities maintenance. Our company is a Canadian owned and operated business, with our head office located in Surrey, BC and branches in Victoria, Calgary, Edmonton, and Mississauga. We provide renovations and facilities maintenance services to commercial businesses across Canada with our skilled in-house technicians and a strong network of contractors to complete small to large jobs with expertise and prompt service.

We are dedicated to delivering exceptional customer-service to our clients.

**SUMMARY**:
The Service Coordinator performs a variety of dispatching and administrative tasks. The person in this position is responsible for coordinating in-house technicians and subcontractors, for scheduling service work for repairs, maintenance and small renovations, and ensuring the ordering of materials and equipment. The Service Coordinator is highly customer-oriented with an understanding of the trades or construction industry.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages (starting wage will be determined with consideration of individual skillset, level of experience and consideration of internal equity)**:

- **Employer-paid premiums for extended health, dental, vision care (family-focused benefits)**:

- **Additional benefits for life insurance, critical illness, disability insurance, out-of-country medical insurance and Employee Assistance Program (EAP)**:

- **RRSP matching**:

- **Paid time-off**:

- **Employee referral bonuses**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Coordinating the workflow of our in-house technicians and subcontractors.
- Creating work orders for in-house technicians and subcontractors, and dispatching them accordingly.
- Ensuring technicians work safely as per WCB standards and our Health & Safety policy.
- Assisting with sourcing new subcontractors and vendors as needed.
- Gathering quotes and pricing from subcontractors, and adding them into the database.
- Following up on all necessary paperwork for subcontractors, incl. WCB insurance.
- Supporting the preparation of quotes.
- Responsible for communicating all relevant information between clients, subcontractors, technicians, and all team members.
- Creating new client accounts in the database.
- Responsible for scheduling repairs and maintenance on tools, equipment, and company vehicles.
- Performing administrative tasks related to company vehicles.
- Supporting the ordering of materials and supplies for small to medium-size renovation projects.
- Assisting in calculating time and materials on work orders and preparing for invoicing.
- Providing coverage for other dispatch team members as needed.
- Coordinating and communicating effectively with team members and other branches.
- Sharing responsibility for emergency after-hour calls as per the rotation schedule.
- Performing other duties as assigned from time to time.

**QUALIFICATIONS / REQUIREMENTS**:
**Required Training/Experience**:

- 5 years of experience as a dispatcher within the construction or trades industry
- 2 years of administrative experience

**Required Knowledge, Skills and Abilities**:

- Strong computer skills in Microsoft Office
- Excellent communication skills - written and verbal
- Strong interpersonal skills with the ability to establish and maintain effective working relationships
- Strong organizational skills with the ability to prioritize tasks
- Ability to solve problems effectively
- Resourceful and service-oriented

Our team is made up of self-motivated individuals. We cultivate diversity, teamwork and cooperation. If you would like to join our team, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: $59,000.00-$63,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Application question(s):

- Are you legally authorized to work in Canada?
- Are you able to commute and work in the office in Calgary, AB every day?

**Experience**:

- Administrative: 2 years (required)
- Dispatching: 5 years (required)

**Language**:

- English fluently (required)

Work Location: In person