Dispatcher
2 weeks ago
**Job Overview**
Aggressive Towing & Recovery Services Ltd is seeking a reliable, organized, and customer-focused Dispatcher to join our fast-paced team. As a dispatcher, you will be the central point of communication between customers, drivers, and management. Your role is critical in ensuring timely and efficient towing and recovery operations while maintaining high standards of safety and customer service.
**Responsibilities**
- Receive calls from customers, law enforcement, and roadside assistance providers.
- Dispatch drivers to service locations using GPS and dispatch software.
- Monitor driver locations and job progress to ensure timely service.
- Communicate clearly with drivers regarding job details, safety protocols, and customer expectations.
- Maintain accurate records of calls, dispatches, and service outcomes.
- Coordinate with management to prioritize urgent or high-risk jobs.
- Handle customer inquiries and complaints professionally and efficiently.
- Ensure compliance with company policies and transportation regulations.
**Experience**
- Previous experience in dispatching, logistics, or customer service preferred.
- Strong communication and multitasking skills.
- Ability to work under pressure and in a fast-paced environment.
- Familiarity with dispatch software and GPS tracking systems.
- Knowledge of towing industry operations is a plus.
- Bilingual/Punjabi speaking is a plus
If you're a proactive communicator who thrives in a fast-paced environment and enjoys coordinating logistics to keep operations running smoothly, we’d love to hear from you. Join our team and help us deliver reliable, professional towing services every day.
**Job Types**: Full-time, Permanent
Pay: $16.00-$25.00 per hour
Expected hours: 40 - 50 per week
Work Location: In person
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