Administration & Dispatch Assistant

2 weeks ago

Calgary, Canada Venture Elevator Inc. Full time

**Administration & Dispatch Assistant**:
**Job Requirements**:
**Professional presence with the ability to remain **composed under pressure and Positive Attitude**

College Diploma in Business Administration or Certification in office Administration with minimum 2 years of relevant work experience.

**Other desirable attributes, **Qualifications and Skills**:

- Strong time management, organization, and planning skills
- Ability to work under pressure & multitask.
- Advanced knowledge of Microsoft Office products
- Exceptional communication and interpersonal skills
- Previous experience in QuickBooks or other accounting software preferred.
- Experience with Billing/ Invoicing preferred
- Experience working in a project based working environment considered an asset.
- Experience in an industrial setting, construction being an asset.
- Strong attention to detail.
- Mechanical knowledge is a plus when troubleshooting over the phone..
- Previous Reception/call-routing experience.

**Responsibilities of this position include**:
**Administrative**
- Provide administrative support to multiple departments including sales team.
- Assisting with daily billing and A/R including clarifying call out information with technicians
- Invoice generation and assisting with daily reports.
- Manage data and information related to project management functions.
- Database maintenance, Maintain confidentiality of files and records.
- Order office supplies and maintain inventory.
- Support Clients requests for clarification on billing.
- Follow up on A/R collection requests

**Dispatch & Reception**
- Phone system management for all Venture Elevator offices (Dispatch / answering calls and directing them accordingly).
- Answer customer phone calls and direct to specific department, office location, or gather required information to book a mechanic service call.
- Coordinate with service technicians for service calls, estimates and quotes, and ensure service work orders are completed correctly.
- Ensure paperwork submitted for invoicing is accurate, account information is correct, and all pertinent details are accurate. Manage service technician’s paperwork with regards to payments, credit card processing, and direct onsite billing.
- Direct customer communication with regards to service call times, adjustments to schedules, and any mitigating factors such as technician illness, delays, or service call priority reorganization.
- General upkeep of office and light cleaning of dispatch office.
- Other Jobs duties as assigned

**What We Offer**:

- Competitive wage
- Full range of health benefits (after 6 months)
- Employee and Family Assistance Program (after 6 months)
- Group RRSP plan with employer matching (after 6 months)
- Opportunities to grow within our organization
- Awesome team of dedicated individuals

Pay: $22.00-$27.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Calgary, AB T2K 5X2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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