Customer Service Representative

2 weeks ago

Vaughan, Canada TWO MEN AND A TRUCK® -WOODBRIDGEVAUGHAN Full time

**Company description**

TWO MEN AND A TRUCK® is a professional residential and commercial moving company. We are Movers Who Care a great deal for our clientele and aim to provide top-quartile moving, packaging and storage services.

**Job description**

**Summary**

The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A TRUCK**®** customers through in-depth knowledge of company products and services.

**Responsibilities/Tasks**
- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in **TWO MEN AND A TRUCK**®** services.
- Asks open-ended, probing questions to determine customer requirements and expectations.
- Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks.
- Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services. May recommend alternate services and/or products based on cost, availability or customer specifications.
- Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
- Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
- Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of **TWO MEN AND A TRUCK**®** and effectively oppose any customer objections.
- Prepares all move-related paperwork and documents on a daily basis.
- Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints.
- Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns.
- May assist management with scheduling and tracking of movers and drivers in accordance with move requirements.
- May prepare various reports for management as well as gather research and statistics.
- May prepare proposals, letters, mass mailings, and other miscellaneous correspondence.
- May participate in various marketing activities including networking, direct mail and charitable move coordination.
- Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays.
- All other duties as assigned

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Work from home

Schedule:

- Holidays
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
Employer will provide PPE (masks and hand sanitizers). COVID screening. Regular cleaning of the offices and insist that all walk-in customers adhere to COVID-19 measures in place.

Ability to commute/relocate:

- Woodbridge, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
**Experience**:

- Call Center: 1 year (required)
- Sales and Marketing: 1 year (required)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 25% (preferred)

Expected start date: 2021-06-01

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada Cricket Energy Holdings Inc Full time

    **ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...

  • Customer Service Representative

    7 days ago

    Vaughan, Canada Provident Energy Management Inc. Full time

    **ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada Hays Full time

    Customer Care Representative (Vaughan - 3 days in office | 2 days work from home)Compensation Package: $50,000 - $53,000 + 7% bonus + 3 weeks vacation + benefits package + onsite parkingROLEThe Customer Care Representative is responsible for the call centre functions as it relates to customer service and collection of past due accounts. This position will...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada Hays Full time

    Customer Care Representative (Vaughan - 3 days in office 2 days work from home) Compensation Package: $50,000 - $53,000 + 7% bonus + 3 weeks vacation + benefits package + onsite parking ROLE The Customer Care Representative is responsible for the call centre functions as it relates to customer service and collection of past due accounts. This position will...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada CountryWide Homes Full time

    **Customer Service Representative** The **Customer Service Representative **will report directly to the Manager of Customer Service. As a member of the customer care team, you'll be delivering front line call centre support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months. This position is 100% in-office. Working Hours: 7:00am to 5:00pm Monday, Tuesday,...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Joe Marcellino - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Agent Team Member**: Location: VaughanType: Full Time **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Marathon Watch Company Full time

    _**Title: Customer Service Representative**_ - **Reports To**:_ _Manager_ - **Location**:_ _Head Office_ **Position Summary**: The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has...

  • Customer Service Representative

    12 hours ago

    Vaughan, Canada Provident Energy Management Inc Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...

  • Customer Service Representative

    4 days ago

    Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...