Customer Service Clerk

**CUSTOMER SERVICE CLERK** The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all. Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Customer Service Clerk. **Position Type**:Temporary Full Time **Number of Positions**:One (1) **Department**: Finance Department **File Number**: SV25-05 **Location**: 31 Wallbridge Crescent, Belleville, ON **Hours**: 35 hours per week, Monday to Friday, 8:30 AM to 4:30 PM **Employee Group**: Union - CUPE **Salary**: Jurisdiction A Grade 5 $30.15 - $34.65 per hour **Closing Date**:January 24 2025,**at 4:30 PM** **PURPOSE AND SCOPE**: The Customer Service Clerk is responsible for the completion of water contracts for all accounts within the City of Belleville water service area, investigating property transactions/sales, tracking the installation of meters in new sub-divisions, monitoring temporary water services and collecting of fees for new builds, accepting payments at the counter and balancing the day's receipts. **DUTIES AND RESPONSIBILITIES**: - Complete contracts for all new water customers and setup new accounts - Maintain all customer information including name and address changes, and scan all contracts into Vadim - Prepare and monitor work orders for servicemen to install meters in new subdivisions and obtain "Final Reads" when customers are moving - Monitor and collect fees for temporary water services - Provide customer service on the telephone and at the counter, assisting customers with account inquiries and accepting payments - Daily balancing of Receipts - Provide backup as necessary for water finance administration positions and functions as well as other Finance Department positions. **_ Note:_**_ Above duties are representative of a typical position and are not to be construed as all-inclusive._** **EDUCATION/SPECIALIZED TRAINING/SKILLS**: Minimum Qualifications: - Two (2) year Business Administration diploma from a Community College - Demonstrated cash handling experience Preferred Qualifications: - Municipal Tax Administration Course - Two (2) year diploma in accounting - Strong written communication skills to respond at a professional level with external and internal customers - Strong verbal communication skills to interact courteously with internal and external customers both by telephone and in-person - Strong conflict resolution & interpersonal skills to resolve rate payers issues - Knowledge of & demonstrated ability in corporate core competencies including customer service, communication, self-management - Ability to exercise discretion and good judgment in dealing with customers and team members regarding confidential matters - Ability to prioritize multiple projects and handle multiple interruptions **WORK EXPERIENCE**: Minimum Qualifications: - Two (2) to three (3) years municipal office related experience in accounting. Preferred Qualifications: - Experience in a Municipal Property Tax environment **WHAT’S IN IT FOR YOU**: - Competitive market salary - Competitive employer-paid extended health benefits - OMERS Pension Plan - Live, work, and play in the beautiful city of Belleville and experience all that it has to offer. **HOW TO APPLY**: Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected. The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process. Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). UTpXIVChoU