Front Office Manager

5 days ago

North York, Canada Vrancor Full time

POSITION AVAILABLE: Front Office Manager

REPORTS TO: General Manager

LOCATION: Novotel Toronto North York

ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3

**Description**
- You will define the guest experience. You will be the face of the hotel through the services the guest receives when they come in and when they leave. You will lead your team to anticipate and deliver “Simply Perfect” service to our guests.
- Your team will consist of approximately 12-15 Guest Service Agents and Night Auditors.
- You will lead the day-to-day activities for yourself and a team of Guest Service Agents and Night Auditors, to plan, organize, develop and communicate exceptional service goals.
- By demonstrating a “lead by example” attitude and management style, you will be responsible for ensuring our guests enjoy a memorable experience when they visit us. A seamless experience from reservations, checking into the hotel, during their stay and at checkout.
- Ensure the efficient operations of the Front Office Department.
- Maintain control of these areas through established systems and procedures while continually monitoring for alternatives and improvements. Implements and supervises training program.
- Excels at guest satisfaction by motivating all front office employees to provide a high level of friendliness and courteous efficiency.
- The FOM will ensure the financial side of our operation is balanced. Accounting functions like posting and reconciliation of daily invoices. Credit Card/Debit transactions to be finalized, daily and monthly processes including month end reconciliation etc. to be completed.
- Excellent computer knowledge with Marriott Brand operations, Opera, and Accounting is a must.
- Excellent interpersonal, communication and customer service skills are needed for this role.
- Good organization, problem solving and management skills. Including working well under pressure with an ever-changing environment.

**Requirements**:

- Must provide legal validation for working in Canada
- Must have Hotel Management Experience
- Must have **OPERA**knowledge
- Must be able to work flexible shifts including evenings, weekends and public holidays.

**Apply...**

Our company is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 1 year (preferred)

Work Location: In person

  • Front Desk Receptionist

    1 week ago

    North York, Canada Fitness Connection Full time

    **Job Overview** Are you a morning person who enjoys a positive, energetic work environment? We’re looking for a **Front Desk Receptionist / Sales**to join our team! If you’re friendly, reliable, and ready to start your day early, this could be the perfect opportunity for you - **Location**: Fitness Connection - 900 Don Mills - **Hours**: 5 AM - 11 AM...

  • Dental Receptionist/customer Service

    5 days ago

    North York, Canada NYSD DENTAL OFFICE Full time

    Established dental office in GTA looking for an outgoing, organized, and computer savvy Dental Receptionist.The successful applicant will also have strong communication and interpersonal skills. Dental Assisting experience would be an asset. **Responsibilities**: - Greet and welcome patients as they arrive at the dental office - Answer phone calls and...

  • Front of House

    2 weeks ago

    North York, Canada Goldenfield Brewery Full time

    Goldenfield Brewery is a start-up brewery and event space located in the burgeoning East York Brewery District of Toronto. We are using the art of crafting beer to celebrate the mosaic of cultures that make our city an amazing place. We believe that beer is a universal language spoken with many accents and are creating a unique space and flavorful beers to...

  • Front Office Receptionist

    3 days ago

    North York, Canada Ava Window Fashion Full time

    **Job Requirements**: - Experience in administrative and receptionist roles - Strong teamwork and multitasking abilities - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) - Mathematical competence and accounting knowledge - Experience with accounting software (e.g., QuickBooks, Sage, or similar) - Strong organizational and time...

  • Front End Manager

    2 weeks ago

    North York, Canada Coppa's Fresh Market Full time

    Our **Dufferin Street location** is looking to add a **Front End Manager **to our team! **Responsibilities**: Responsible for the day-to-day management of all aspects of the Front End department, including customer service and staff scheduling. The Front End Manager overseas all the duties of the cashiers and moves between different cash registers to assist...

  • Office Administrator

    2 weeks ago

    North York, Canada Vitra Mittal Full time

    **Overview** **Responsibilities**: - Oversee daily office operations and ensure a welcoming front desk presence. - Manage vendor relationships and coordinate services to maintain office functionality. - Assist in budgeting processes and monitor expenses to ensure adherence to financial plans. - Provide clerical support, including filing, data entry, and...

  • Office Administrator/receptionist

    1 week ago

    North York, Canada Tax Team Work Inc Full time

    *Job Summary* We are seeking a detail-oriented Office Administrator to join our team. The Office Administrator will be responsible for overseeing the daily administrative operations of the office, ensuring efficiency and professionalism in all tasks. *Responsibilities* - Manage office supplies and equipment inventory - Handle incoming and outgoing...

  • Front Office Assistant Part Time

    2 days ago

    East York, Canada Krest Dental Ceramics Full time

    **Responsibilities**: - Monday-Friday 9am-1pm - Greet and welcome clients and visitors with a positive, helpful attitude. - Manage couriers and drivers. - Schedule appointments and manage the office calendar. - Take and track payments from clients accurately and efficiently. - Maintain client records and update information in our database. - Assist with...

  • Front Desk Receptionist

    3 days ago

    North York, Canada De Krupe Law Full time

    De Krupe Law Toronto is looking for a Front Desk Receptionist. You will be responsible for answering and directing phones, opening clients, going to the bank, administrating the office. Experience working in a law firm is preferred **Must have a car.** Pay: $18.00-$21.00 per hour Application question(s): - Do you have a car? **Education**: -...

  • Bookkeeper/office Receptionist

    1 week ago

    North York, Canada Ventaco Inc. Full time

    We are looking for a highly motivated, organized, and professional individual to join our team as a **Bookkeeper/Front Desk Receptionist**. As a **bookkeeper** you will be responsible for managing financial transactions and providing essential administrative support, including front-line customer service. If you’re a multitasker with a passion for both...